How much does a Senior Customer Service Representative make?

Updated Sep 18, 2021

Industry

Employer Size

Experience

$41,032 /yr
Average Base Pay

2,413 salaries

$29K

Low

$41K

Average

$57K

High

No additional cash compensation has been reported for this role

The national average salary for Senior Customer Service Representative is $41,032 per year in United States. Filter by location to see Senior Customer Service Representative salaries in your area. Salaries estimates are based on 2413 salaries submitted anonymously to Glassdoor by Senior Customer Service Representative employees.

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Average Base Salary in (USD)

Range

Verizon
3.9

Verizon

Senior Customer Service Representative - Hourly

$19

 /hr
Range: $14 - $34
106 salaries
See 141 salaries from all locations

$14

$34

$14 - $34 Range

UnitedHealth Group
3.7

UnitedHealth Group

Senior Customer Service Representative - Hourly

$18

 /hr
Range: $13 - $22

$13

$22

$13 - $22 Range

Capital One
4.1

Capital One

Senior Customer Service Representative - Hourly

$17

 /hr
Range: $14 - $27

$14

$27

$14 - $27 Range

Regus
2.9

Regus

Senior Customer Service Representative - Hourly

$18

 /hr
Range: $13 - $22

$13

$22

$13 - $22 Range

Bank of America
4

Bank of America

Senior Customer Service Representative

$41,311

 /yr
Range: $34K - $59K

$34K

$59K

$34,442 - $58,680 Range

TD
4

TD

Senior Customer Service Representative - Hourly

$20

 /hr
Range: $16 - $25

$16

$25

$16 - $25 Range

Liberty Mutual Insurance
3.8

Liberty Mutual Insurance

Senior Customer Service Representative

$48,932

 /yr
Range: $40K - $59K

$40K

$59K

$40,003 - $58,524 Range

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Aetna
3.6

Aetna

Senior Customer Service Representative - Hourly

$19

 /hr
Range: $16 - $26

$16

$26

$16 - $26 Range

MetLife
3.9

MetLife

Senior Customer Service Representative

$38,180

 /yr
Range: $32K - $56K

$32K

$56K

$32,394 - $56,390 Range

Enterprise
3.4

Enterprise

Senior Customer Service Representative - Hourly

$14

 /hr
Range: $11 - $19

$11

$19

$11 - $19 Range

Progressive Insurance
3.9

Progressive Insurance

Senior Customer Service Representative

$40,834

 /yr
Range: $36K - $48K

$36K

$48K

$35,606 - $48,339 Range

Enterprise
3.4

Enterprise

Senior Customer Service Representative - Hourly

$13

 /hr
Range: $11 - $18

$11

$18

$11 - $18 Range

T-Mobile
4

T-Mobile

Senior Customer Service Representative - Hourly

$22

 /hr
Range: $17 - $25

$17

$25

$17 - $25 Range

Fifth Third
3.7

Fifth Third

Senior Customer Service Representative - Hourly

$15

 /hr
Range: $12 - $19

$12

$19

$12 - $19 Range

Cigna
3.7

Cigna

Senior Customer Service Representative

$41,464

 /yr
Range: $31K - $50K

$31K

$50K

$31,420 - $50,021 Range

Terminix
3.2

Terminix

Senior Customer Service Representative - Hourly

$15

 /hr
Range: $13 - $18

$13

$18

$13 - $18 Range

FedEx
3.7

FedEx

Senior Customer Service Representative - Hourly

$21

 /hr
Range: $15 - $29

$15

$29

$15 - $29 Range

Centene
3.4

Centene

Senior Customer Service Representative

$40,596

 /yr
Range: $38K - $47K

$38K

$47K

$38,103 - $46,646 Range

East West Bank
3.3

East West Bank

Senior Customer Service Representative - Hourly

$17

 /hr
Range: $14 - $19

$14

$19

$14 - $19 Range

Fiserv
3.4

Fiserv

Senior Customer Service Representative

$40,264

 /yr
Range: $32K - $94K

$32K

$94K

$32,008 - $93,639 Range

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Frequently asked questions about a Senior Customer Service Representative salaries

The national average salary for a Senior Customer Service Representative is $41,032 per year in United States. Filter by location to see a Senior Customer Service Representative salaries in your area. Salaries estimates are based on 2413 salaries submitted anonymously to Glassdoor by a Senior Customer Service Representative employees.

The highest salary for a Senior Customer Service Representative in United States is $57,398 per year.

The lowest salary for a Senior Customer Service Representative in United States is $29,333 per year.

If you are thinking of becoming a Senior Customer Service Representative or planning the next step in your career, find details about the role, the career path and salary trajectory of a Senior Customer Service Representative.

Recent Salary Reports

Below are the most recent senior customer service representative salary reports. Employer name has been removed to protect anonymity.

$21
hourly
A Customer Care Center Senior Representative in the Los Angeles, CA Area area reported making $21 per hour
Job Highlights
10+ years experience
Los Angeles, CA Area area
Full-time
 
1001 to 5000 employees
Company - Private
$18
hourly
A Sr. Customer Service Representative in the Janesville, WI Area area reported making $18 per hour
Job Highlights
5-7 years experience
Janesville, WI Area area
Full-time
 
10000+ employees
Company - Public
$17
hourly
A Sr. Customer Service Representative in the Columbus, OH Area area reported making $17 per hour
Job Highlights
1-2 years experience
Columbus, OH Area area
Full-time
 
201 to 500 employees
Company - Public
$21
hourly
A Senior Customer Service Representative in the Dayton, OH Area area reported making $21 per hour
Job Highlights
10+ years experience
Dayton, OH Area area
Full-time
 
10000+ employees
Company - Public
$17
hourly
A Sr. Customer Service Representative in the Los Angeles, CA Area area reported making $17 per hour
Job Highlights
3-4 years experience
Los Angeles, CA Area area
Full-time
 
10000+ employees
Company - Public
$15
hourly
A Senior Customer Service Representative in the San Antonio, TX Area area reported making $15 per hour
Job Highlights
3-4 years experience
San Antonio, TX Area area
Full-time
 
5001 to 10000 employees
Subsidiary or Business Segment
$19
hourly
A Customer Service Representative Senior in the Tampa, FL Area area reported making $19 per hour
Job Highlights
10+ years experience
Tampa, FL Area area
Full-time
 
501 to 1000 employees
Company - Public
$52,000
per year
A Senior Customer Service Representative in the Richmond, VA Area area reported making $52,000 per year
Job Highlights
3-4 years experience
Richmond, VA Area area
Full-time
 
5001 to 10000 employees
Company - Private
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