How much does a Call Center Representative make in Springfield, MA?

The average salary for a Call Center Representative is $34,724 per year in Springfield, MA. Salaries estimates are based on 22861 salaries submitted anonymously to Glassdoor by a Call Center Representative employees in Springfield, MA.

The highest salary for a Call Center Representative in Springfield, MA is $39,146 per year.

The lowest salary for a Call Center Representative in Springfield, MA is $30,904 per year.

If you are thinking of becoming a Call Center Representative or planning the next step in your career, find details about the role, the career path and salary trajectory of a Call Center Representative.

Call center representatives receive pay similar to that of financial clerks, receptionists and computer support specialists. Since some call centers operate twenty-four hours a day and seven days a week, opportunities exist to earn higher overtime pay by working weekends and holidays. Call center representatives working for wholesale trade firms and insurance carriers often earn higher wages than representatives working in business support or for retail trade firms. Opportunities exist for advancement into call-center manager positions or sales roles.

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Glassdoor ratings show that approximately 64% of call center representatives are satisfied with their current salaries. Earning a bachelor's degree, gaining five years of experience, and obtaining professional certification boosts earning potential, while factoring in up to $1,295.22 in additional pay qualifies earnings as good.

If you follow Glassdoor's call center representative career path, you'll make an estimated average income of $34,723.57. While this varies by experience level, it ranges between $27,853.01 and $43,602.05. With years of experience and relevant skills, you have the potential for higher earnings as a lead call center representative, which often offers better benefits and potential pay.

To earn more from your call center representative career, obtain an associate's or bachelor's degree. While not required, it'll help you stand out and could score you a higher salary. Always keep the three categories of call centers in mind, and focus on gaining as much experience as you can. Inbound call centers require you to be on-site, for instance, but you can gain additional knowledge and skills from a part-time or work-from-home role. Use the position's flexibility to learn as much as you can and hone your customer service acumen. Earning professional accreditation is also impactful, as it demonstrates a high level of industry and job-specific knowledge.

You can negotiate for a higher salary in your call center representative job, whether it's your first job or you're a seasoned professional. Since the role generally opens up opportunities for bonuses and commission, it's possible to earn more income without even hitting the negotiating table. With this in mind, however, the more sales you make, leads you develop, and bonuses/commission you earn, the more likely you are to score your desired salary promotion. Never just state what you want (a 10% increase, for instance), but why it's justified, and be open to compromise. Instead of that 10%, for instance, you might score a 5% raise and extra vacation days.

About 64.38% of Call Center Representative professionals feel satisfied with their salary, according to anonymous Glassdoor ratings. An additional $1,295 in potential pay per year, among other factors, can qualify the annual pay of a Call Center Representative in Springfield, MA as a good salary.

Call Center Representative professionals in Springfield, MA have a wide total pay range, between $27,853 and $43,602 depending on experience, with an estimated total pay of $34,724 following the average career path of a Call Center Representative.