How much does a Customer Success Manager make?

The average salary for a Customer Success Manager is $101,799 per year in United States. Salaries estimates are based on 20812 salaries submitted anonymously to Glassdoor by a Customer Success Manager employees in United States.

The highest salary for a Customer Success Manager in United States is $131,629 per year.

The lowest salary for a Customer Success Manager in United States is $79,911 per year.

If you are thinking of becoming a Customer Success Manager or planning the next step in your career, find details about the role, the career path and salary trajectory of a Customer Success Manager.

Pay for customer success managers (CSM) is similar to pay for customer service representatives in leadership positions. CSM’s roles can include customer advocacy, customer service and paperwork. They must hold a high school degree, although some college coursework may make their applications more competitive. Pay will rise alongside demand, which is predicted to grow slightly, as online shopping increases in popularity and new consumers have had less interaction with salespeople before becoming buyers.

Powered by Glassdoor Economic Research

Around 75% of customer success managers are content with their pay, according to anonymous reviews on Glassdoor. This job comes with the opportunity to earn up to $27,704.78 in additional benefits, so this could qualify as a well-paid career.

The salary in a customer success manager career path can range from $64,344.53 to $164,420.70, with an average of $74,094.30. How much you can earn depends heavily on the industry you work in and the soft skills you've developed over time. Experience is valued as highly as formal education, so salary could increase with the years of experience you have in a customer-centric role.

The salary of a customer success manager depends on their responsibilities — no two positions are the same. To earn more money, you can take on larger responsibilities such as managing higher-value customers or building new strategies to improve customer processes. Companies value experience highly, including on-the-job practical skills as well as soft skills and natural talents, so your unique background could earn you more money over time. Some industries pay more than others, especially if you have earned an industry-specific degree, so consider studying in the field that you'd like to work in for the chance of earning a higher salary after graduation.

The role of a customer success manager is highly skilled, and you'll want to check how much other people in the same position are getting paid in your area and industry before you start negotiations with your boss. To increase pay, you need to prove your worth — customer success managers are often the driving force in strategies that build brand loyalty and increase customer value. Make sure you back up your pay raise request with data showing the improvements you've helped your team make, projects you headed up, and processes you've improved to relate your role to overall business success.