How much does a Customer Service Manager make?

Updated Nov 28, 2023

Experience

Industry

Total Pay Range
$49K - $79K/yr
Base Pay
$45K - $72K/yr
Additional Pay
$4K - $7K/yr

$62K

/yr
$49K$79K
Most Likely Range

The estimated total pay for a Customer Service Manager is $61,813 per year in the United States area, with an average salary of $56,510 per year. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The estimated additional pay is $5,303 per year. Additional pay could include cash bonus, commission, tips, and profit sharing. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role.

How accurate is this most likely Total Pay range (base + additional) of $49K-$79K/yr?

Total Pay Trajectory

For Customer Service Manager

$61,813 /yr
Customer Service Manager
$94,453 /yr
Senior Customer Service Manager
$61,591 /yr
Team Lead Customer Service Manager
See Full Career Path

Download as data table

What is the total pay trajectory for Customer Service Manager?

Job TitleSalary
Customer Service Manager$61,813 /yr
Senior Customer Service Manager$94,453 /yr
Team Lead Customer Service Manager$61,591 /yr

Related Job Titles

For Customer Service Manager

Some related job titles are Call Center Manager Salaries with median pay of $83,195, Customer Service Director Salaries with median pay of $94,599, Customer Service Supervisor Salaries with median pay of $56,021, Call Center Supervisor Salaries with median pay of $61,322.

Top Paying Companies

For a Customer Service Manager in United States

Below is the total pay for the top 10 highest paying companies for a Customer Service Manager in United States. Employers include GE, Verizon and PepsiCo.

1
GE
GE
$114,378/yr
1K open jobs
4
Vrbo
$101,467/yr
10
ADP
$90,323/yr
See pay for all companies for a Customer Service Manager in United StatesView data as table

Top Paying Companies

For Customer Service Manager in United States

1GE$114,378
2Verizon$102,862
3PepsiCo$101,628
4Vrbo$101,467
5American Express$100,168
6T-Mobile$95,760
7Essilor$92,820
8Uber$91,581
9WestRock$90,726
10ADP$90,323
Total Pay Trajectory

For Customer Service Manager

$61,813 /yr
Customer Service Manager
$94,453 /yr
Senior Customer Service Manager
$61,591 /yr
Team Lead Customer Service Manager
See Full Career Path

Download as data table

What is the total pay trajectory for Customer Service Manager?

Job TitleSalary
Customer Service Manager$61,813 /yr
Senior Customer Service Manager$94,453 /yr
Team Lead Customer Service Manager$61,591 /yr

What are total pay estimates for a Customer Service Manager at different companies?

or
Sort:
Company
Jobs
Total Pay Range
Walmart
3.4
Customer Service ManagerSee 754 salaries from this location

$25

 / hr
Food Lion
3.4
Customer Service ManagerSee 173 salaries from this location

$22

 / hr
Hobby Lobby
3.3
Customer Service ManagerSee 132 salaries from this location

$21

 / hr
Office Depot
3.2
Customer Service ManagerSee 130 salaries from this location

$22

 / hr
American Airlines
3.7
Customer Service ManagerSee 118 salaries from this location

$74,630

 / yr
Guitar Center
3
Customer Service ManagerSee 97 salaries from this location

$23

 / hr
Wells Fargo
3.6
Customer Service ManagerSee 87 salaries from this location

$75,477

 / yr

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Publix
3.8
Customer Service ManagerSee 75 salaries from this location

$57,337

 / yr
AT&T
3.6
Customer Service ManagerSee 65 salaries from this location

$77,332

 / yr
Bed Bath & Beyond
3.4
Customer Service ManagerSee 58 salaries from this location

$49,080

 / yr
Harris Teeter
3.3
Customer Service ManagerSee 58 salaries from this location

$27

 / hr
Wayfair
3.1
Customer Service ManagerSee 57 salaries from this location

$71,627

 / yr
U.S. Bank
3.7
Customer Service ManagerSee 53 salaries from this location

$63,643

 / yr
Ingles Markets
3.2
Customer Service ManagerSee 50 salaries from this location

$22

 / hr
Kroger
3.1
Customer Service ManagerSee 49 salaries from this location

$26

 / hr
Michaels
3.2
Customer Service ManagerSee 47 salaries from this location

$21

 / hr
Nordstrom
3.7
Customer Service ManagerSee 47 salaries from this location

$60,571

 / yr
Chipotle
3.4
Customer Service ManagerSee 45 salaries from this location

$21

 / hr
Fifth Third
3.7
Customer Service ManagerSee 42 salaries from this location

$56,491

 / yr
Amazon
3.7
Customer Service ManagerSee 41 salaries from this location

$74,795

 / yr
Download as data table

Customer Service Manager Salaries

Job TitleSalary
Walmart Customer Service Manager salaries - 754 salaries reported$25/hr
Food Lion Customer Service Manager salaries - 173 salaries reported$22/hr
Hobby Lobby Customer Service Manager salaries - 132 salaries reported$21/hr
Office Depot Customer Service Manager salaries - 130 salaries reported$22/hr
American Airlines Customer Service Manager salaries - 118 salaries reported$74,630/yr
Guitar Center Customer Service Manager salaries - 97 salaries reported$23/hr
Wells Fargo Customer Service Manager salaries - 87 salaries reported$75,477/yr
Publix Customer Service Manager salaries - 75 salaries reported$57,337/yr
AT&T Customer Service Manager salaries - 65 salaries reported$77,332/yr
Bed Bath & Beyond Customer Service Manager salaries - 58 salaries reported$49,080/yr
Harris Teeter Customer Service Manager salaries - 58 salaries reported$27/hr
Wayfair Customer Service Manager salaries - 57 salaries reported$71,627/yr
U.S. Bank Customer Service Manager salaries - 53 salaries reported$63,643/yr
Ingles Markets Customer Service Manager salaries - 50 salaries reported$22/hr
Kroger Customer Service Manager salaries - 49 salaries reported$26/hr
Michaels Customer Service Manager salaries - 47 salaries reported$21/hr
Nordstrom Customer Service Manager salaries - 47 salaries reported$60,571/yr
Chipotle Customer Service Manager salaries - 45 salaries reported$21/hr
Fifth Third Customer Service Manager salaries - 42 salaries reported$56,491/yr
Amazon Customer Service Manager salaries - 41 salaries reported$74,795/yr
Viewing 1 - 20 of 4,820

Top Paying Industries

For a Customer Service Manager in United States

The top 5 paying industries for a Customer Service Manager in United States are Manufacturing with a median total pay of $85,911, Information Technology with a median total pay of $80,275, Telecommunications with a median total pay of $77,332, Insurance with a median total pay of $75,574, and Transportation & Logistics with a median total pay of $73,583.

IndustryTotal PayTotal Pay Insight
  • ManufacturingManufacturing$85,911

    32% Higher than other industries

  • Information TechnologyInformation Technology$80,275

    28% Higher than other industries

  • TelecommunicationsTelecommunications$77,332

    25% Higher than other industries

  • InsuranceInsurance$75,574

    23% Higher than other industries

  • Transportation & LogisticsTransportation & Logistics$73,583

    21% Higher than other industries

Manufacturing

Top paying companies in Manufacturing for Customer Service Manager are GE, PepsiCo, and Essilor.

GEGE$114,378/yr
PepsiCoPepsiCo$101,628/yr
EssilorEssilor$92,820/yr

Glassdoor Economist Pay Overview

What is the pay outlook for Customer Services & Support?

Customer services & support jobs are in increased demand, with general skills offering more options for job-seekers and greater compensation for job seekers with higher education and specialized skills. To remain competitive, job seekers should consider specialization as well as obtaining industry-specific certifications.

Customer Service Manager pay FAQ

The average salary for a Customer Service Manager is $61,813 per year in United States. Salaries estimates are based on 9190 salaries submitted anonymously to Glassdoor by a Customer Service Manager employees in United States.

The highest salary for a Customer Service Manager in United States is $79,087 per year.

The lowest salary for a Customer Service Manager in United States is $48,538 per year.

If you are thinking of becoming a Customer Service Manager or planning the next step in your career, find details about the role, the career path and salary trajectory of a Customer Service Manager.

Many factors influence customer service manager salary, including experience, education, and leadership skills. When professionals ranked their salary satisfaction on Glassdoor, about 68% considered themselves satisfied. Another factor that influences earnings is additional pay; professionals can earn an extra $5,302.65 annually in addition to salary.

While how much a customer service manager makes varies by location and industry, overall, professionals earn between $39,065.22 and $98,434.72, with average earnings of $61,812.79. If you follow the customer service manager career path, completing your bachelor's degree, gaining experience, and improving your leadership skills, you'll earn more over time and can progress in seniority to a team lead role.

Is it your goal to earn a higher customer service manager salary? Complete your bachelor's degree in business administration, management and operations, or customer service management. This proves that you possess in-depth knowledge of the role and what's required of you, and it stands out on a resume. Enhance your resume by gaining experience in the industry. Since this profession considers education and experience as equally influential, improving both boosts your chances of a high-paying gig. A positive reputation also impacts salary as a customer service manager, so do your best to keep both your team and customers satisfied.

Research is an excellent first step toward scoring a higher salary from your customer service manager role. Determine your market value by exploring the salaries of others in your area and industry, factoring in education and experience level. If you bring more to the role than than the standard customer service manager salary suggests, then you can reasonably request a higher number ranging anywhere from 10% to 20%. Consult your professional network to get quality references, especially ones that back up your job-specific skills. If your positive attitude is what's driving business, you have more bargaining power. Always factor in benefits to get the most out of the negotiation process.

Additional Resources

Customer Service Manager Job Description Template

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