How much does a Customer Service Manager make?
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- 4-6 Years
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- 15+ Years
Industry
- All industries
- Legal
- Aerospace & Defense
- Agriculture
- Arts, Entertainment & Recreation
- Pharmaceutical & Biotechnology
- Management & Consulting
- Construction, Repair & Maintenance Services
- Personal Consumer Services
- Education
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- Government & Public Administration
- Healthcare
- Information Technology
- Insurance
- Manufacturing
- Media & Communication
- Nonprofit & NGO
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- Restaurants & Food Service
- Retail & Wholesale
- Telecommunications
- Transportation & Logistics
- Hotels & Travel Accommodation
- Human Resources & Staffing
$62K
/yrThe estimated total pay for a Customer Service Manager is $61,813 per year in the United States area, with an average salary of $56,510 per year. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The estimated additional pay is $5,303 per year. Additional pay could include cash bonus, commission, tips, and profit sharing. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role.
How accurate is this most likely Total Pay range (base + additional) of $49K-$79K/yr?
For Customer Service Manager
Download as data table
What is the total pay trajectory for Customer Service Manager?
| Job Title | Salary |
|---|---|
| Customer Service Manager | $61,813 /yr |
| Senior Customer Service Manager | $94,453 /yr |
| Team Lead Customer Service Manager | $61,591 /yr |
Related Job Titles
For Customer Service Manager
Some related job titles are Call Center Manager Salaries with median pay of $83,195, Customer Service Director Salaries with median pay of $94,599, Customer Service Supervisor Salaries with median pay of $56,021, Call Center Supervisor Salaries with median pay of $61,322.
Top Paying Companies
For a Customer Service Manager in United States
Below is the total pay for the top 10 highest paying companies for a Customer Service Manager in United States. Employers include GE, Verizon and PepsiCo.
For Customer Service Manager
Download as data table
What is the total pay trajectory for Customer Service Manager?
| Job Title | Salary |
|---|---|
| Customer Service Manager | $61,813 /yr |
| Senior Customer Service Manager | $94,453 /yr |
| Team Lead Customer Service Manager | $61,591 /yr |
What are total pay estimates for a Customer Service Manager at different companies?
- Popular
- Most Reports
- Salary: high to low
- Salary: low to high
$25
/ hr
$22
/ hr
$21
/ hr
$22
/ hr
$74,630
/ yr
$23
/ hr
$75,477
/ yrIs this salary info helpful?
Let’s pay it forward! The Glassdoor community relies on people like you to share accurate salary info to promote fair compensation everywhere
$57,337
/ yr
$77,332
/ yr
$49,080
/ yr
$27
/ hr
$71,627
/ yr
$63,643
/ yr
$22
/ hr
$26
/ hr
$21
/ hr
$60,571
/ yr
$21
/ hr
$56,491
/ yr
$74,795
/ yrCustomer Service Manager Salaries
Top Paying Industries
For a Customer Service Manager in United States
The top 5 paying industries for a Customer Service Manager in United States are Manufacturing with a median total pay of $85,911, Information Technology with a median total pay of $80,275, Telecommunications with a median total pay of $77,332, Insurance with a median total pay of $75,574, and Transportation & Logistics with a median total pay of $73,583.
Glassdoor Economist Pay Overview
What is the pay outlook for Customer Services & Support?
Customer services & support jobs are in increased demand, with general skills offering more options for job-seekers and greater compensation for job seekers with higher education and specialized skills. To remain competitive, job seekers should consider specialization as well as obtaining industry-specific certifications.
Customer Service Manager pay FAQ
The average salary for a Customer Service Manager is $61,813 per year in United States. Salaries estimates are based on 9190 salaries submitted anonymously to Glassdoor by a Customer Service Manager employees in United States.
The highest salary for a Customer Service Manager in United States is $79,087 per year.
The lowest salary for a Customer Service Manager in United States is $48,538 per year.
If you are thinking of becoming a Customer Service Manager or planning the next step in your career, find details about the role, the career path and salary trajectory of a Customer Service Manager.
Many factors influence customer service manager salary, including experience, education, and leadership skills. When professionals ranked their salary satisfaction on Glassdoor, about 68% considered themselves satisfied. Another factor that influences earnings is additional pay; professionals can earn an extra $5,302.65 annually in addition to salary.
While how much a customer service manager makes varies by location and industry, overall, professionals earn between $39,065.22 and $98,434.72, with average earnings of $61,812.79. If you follow the customer service manager career path, completing your bachelor's degree, gaining experience, and improving your leadership skills, you'll earn more over time and can progress in seniority to a team lead role.
Is it your goal to earn a higher customer service manager salary? Complete your bachelor's degree in business administration, management and operations, or customer service management. This proves that you possess in-depth knowledge of the role and what's required of you, and it stands out on a resume. Enhance your resume by gaining experience in the industry. Since this profession considers education and experience as equally influential, improving both boosts your chances of a high-paying gig. A positive reputation also impacts salary as a customer service manager, so do your best to keep both your team and customers satisfied.
Research is an excellent first step toward scoring a higher salary from your customer service manager role. Determine your market value by exploring the salaries of others in your area and industry, factoring in education and experience level. If you bring more to the role than than the standard customer service manager salary suggests, then you can reasonably request a higher number ranging anywhere from 10% to 20%. Consult your professional network to get quality references, especially ones that back up your job-specific skills. If your positive attitude is what's driving business, you have more bargaining power. Always factor in benefits to get the most out of the negotiation process.