How much does a Customer Service Manager make?

Updated Oct 15, 2021

Industry

Employer Size

Experience

$49,789 /yr
Average Base Pay

5,937 salaries

$30K

Low

$50K

Average

$84K

High

No additional cash compensation has been reported for this role

The national average salary for Customer Service Manager is $49,789 per year in United States. Filter by location to see Customer Service Manager salaries in your area. Salaries estimates are based on 5937 salaries submitted anonymously to Glassdoor by Customer Service Manager employees.

Seniority Levels

L2
Customer Service Manager$49,789 /yr
L3
Senior Customer Service Manager$78,560 /yr
Career Path

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Related Job Titles

Call Center Manager

$61,696

per year

Director of Customer Service

$99,394

per year

Customer Service Supervisor

$47,592

per year

Call Center Supervisor

$48,840

per year

Salaries by Company

Location

or

Find a Specific Employer

Sort:

Company

Average Base Salary in (USD)

Range

Walmart
3.3

Walmart

Customer Service Manager - Hourly

$15

 /hr
Range: $11 - $26
483 salaries
See 700 salaries from all locations

$11

$26

$11 - $26 Range

Walmart
3.3

Walmart

Customer Service Manager - Hourly

$13

 /hr
Range: $9 - $19

$9

$19

$9 - $19 Range

Food Lion
3.3

Food Lion

Customer Service Manager - Hourly

$16

 /hr
Range: $10 - $21

$10

$21

$10 - $21 Range

Office Depot
3.1

Office Depot

Customer Service Manager - Hourly

$16

 /hr
Range: $13 - $33

$13

$33

$13 - $33 Range

American Airlines
3.9

American Airlines

Customer Service Manager

$63,206

 /yr
Range: $47K - $89K

$47K

$89K

$46,960 - $89,000 Range

Hastings Entertainment
2.9

Hastings Entertainment

Customer Service Manager

$31,935

 /yr
Range: $24K - $36K

$24K

$36K

$24,364 - $35,941 Range

Guitar Center
3.2

Guitar Center

Customer Service Manager - Hourly

$18

 /hr
Range: $12 - $26

$12

$26

$12 - $26 Range

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Wells Fargo
3.6

Wells Fargo

Customer Service Manager

$52,853

 /yr
Range: $39K - $102K

$39K

$102K

$38,710 - $102,459 Range

AT&T
3.7

AT&T

Customer Service Manager

$60,448

 /yr
Range: $44K - $102K

$44K

$102K

$43,706 - $102,365 Range

Hobby Lobby
3.5

Hobby Lobby

Customer Service Manager - Hourly

$17

 /hr
Range: $11 - $21

$11

$21

$11 - $21 Range

Publix
3.8

Publix

Customer Service Manager

$60,883

 /yr
Range: $38K - $85K

$38K

$85K

$38,493 - $85,200 Range

Lowe's Home Improvement
3.4

Lowe's Home Improvement

Customer Service Manager

$46,677

 /yr
Range: $34K - $62K

$34K

$62K

$34,161 - $61,682 Range

Harris Teeter
3.3

Harris Teeter

Customer Service Manager - Hourly

$19

 /hr
Range: $17 - $30

$17

$30

$17 - $30 Range

Bed Bath & Beyond
3.3

Bed Bath & Beyond

Customer Service Manager

$52,202

 /yr
Range: $33K - $72K

$33K

$72K

$32,578 - $71,570 Range

Kroger
3.1

Kroger

Customer Service Manager - Hourly

$20

 /hr
Range: $17 - $24

$17

$24

$17 - $24 Range

U.S. Bank
3.7

U.S. Bank

Customer Service Manager

$49,330

 /yr
Range: $38K - $78K

$38K

$78K

$38,148 - $77,762 Range

Bank of the West
3.4

Bank of the West

Customer Service Manager

$40,757

 /yr
Range: $36K - $63K

$36K

$63K

$35,679 - $63,180 Range

Fifth Third
3.7

Fifth Third

Customer Service Manager

$45,777

 /yr
Range: $36K - $58K

$36K

$58K

$36,465 - $57,508 Range

Ingles Markets
3.2

Ingles Markets

Customer Service Manager - Hourly

$14

 /hr
Range: $11 - $16

$11

$16

$11 - $16 Range

Nordstrom
3.7

Nordstrom

Customer Service Manager

$54,500

 /yr
Range: $38K - $84K

$38K

$84K

$38,227 - $83,621 Range

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Frequently asked questions about a Customer Service Manager salaries

The national average salary for a Customer Service Manager is $49,789 per year in United States. Filter by location to see a Customer Service Manager salaries in your area. Salaries estimates are based on 5937 salaries submitted anonymously to Glassdoor by a Customer Service Manager employees.

The highest salary for a Customer Service Manager in United States is $83,875 per year.

The lowest salary for a Customer Service Manager in United States is $29,555 per year.

If you are thinking of becoming a Customer Service Manager or planning the next step in your career, find details about the role, the career path and salary trajectory of a Customer Service Manager.

Recent Salary Reports

Below are the most recent customer service manager salary reports. Employer name has been removed to protect anonymity.

$3,357
monthly
A Customer Service Manager (CSM) in the San Francisco, CA Area area reported making $3,357 per month
Job Highlights
8-10 years experience
San Francisco, CA Area area
Full-time
 
1 to 50 employees
Self-employed
$65,000
per year
A Customer Service Manager in the El Paso, TX Area area reported making $65,000 per year
Job Highlights
El Paso, TX Area area
Full-time
 
10000+ employees
Company - Public
$15
hourly
A Customer Service Manager (CSM) in the Owensboro, KY Area area reported making $15 per hour
Job Highlights
1-2 years experience
Owensboro, KY Area area
Full-time
 
10000+ employees
Company - Public
$45,000
per year
A Customer Service Manager in the Austin, TX Area area reported making $45,000 per year
Additional Pay
$216k cash bonus
$8k profit sharing
Job Highlights
5-7 years experience
Austin, TX Area area
Full-time
 
1 to 50 employees
Company - Private
$18
hourly
A Customer Service Manager in the Philadelphia, PA Area area reported making $18 per hour
Additional Pay
$500 commissions
Job Highlights
1-2 years experience
Philadelphia, PA Area area
Full-time
 
5001 to 10000 employees
Subsidiary or Business Segment
$85,000
per year
A Customer Service Manager in the Dallas-Fort Worth, TX Area area reported making $85,000 per year
Job Highlights
3-4 years experience
Dallas-Fort Worth, TX Area area
Full-time
 
201 to 500 employees
Company - Private
$88,000
per year
A Customer Service Manager (CSM) in the San Francisco, CA Area area reported making $88,000 per year
Additional Pay
$20k cash bonus
Job Highlights
10+ years experience
San Francisco, CA Area area
Full-time
 
501 to 1000 employees
Company - Private
$72,000
per year
A Customer Service Manager (CSM) in the Chicago, IL Area area reported making $72,000 per year
Job Highlights
3-4 years experience
Chicago, IL Area area
Full-time
 
1001 to 5000 employees
Company - Public