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Salary Details for a Customer Service Representative at MassMutual in Springfield, MA

Updated May 1, 2023
Total Pay Range
$46K - $62K/yr
Base Pay
$43K - $57K/yr
Additional Pay
$3K - $5K/yr

$53K

/yr
$46K$62K
Most Likely Range
See Total Pay Breakdown below

The estimated total pay for a Customer Service Representative at MassMutual is $53,300 per year. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The estimated base pay is $49,464 per year. The estimated additional pay is $3,835 per year. Additional pay could include bonus, stock, commission, profit sharing or tips. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role.

How accurate is this most likely Total Pay range (base + additional) of $46K-$62K/yr?

Related SearchesAll Customer Service Representative Salaries | All MassMutual Salaries

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Springfield, MA

Recent Salaries for a customer relations at MassMutual

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Job Title

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Additional

Years of Experience
Submitted Date
Job TitleTotal Pay

Years of Experience

Base

 | 

Additional

Location

Submitted Date

Customer Service Representative

Springfield, MA

$40,000/yr

$40K

 | 

$0

1-3 years
Apr 30, 2023
Customer Service Representative$40,000

1-3 years

$40K

 | 

$0

Springfield, MA

Apr 30, 2023

Customer Service Representative (CSR)

Springfield, MA

$43,000/yr

$43K

 | 

$0

1-3 years
Mar 30, 2023
Customer Service Representative (CSR)$43,000

1-3 years

$43K

 | 

$0

Springfield, MA

Mar 30, 2023

Customer Service Representative

Springfield, MA

$42,000/yr

$42K

 | 

$0

1-3 years
Mar 23, 2023
Customer Service Representative$42,000

1-3 years

$42K

 | 

$0

Springfield, MA

Mar 23, 2023

Customer Service Representative (CSR)

Springfield, MA

$44K - $50K/yr
1-3 years
Dec 12, 2022
Customer Service Representative (CSR)$44K - $50K

1-3 years

Springfield, MA

Dec 12, 2022

Customer Service Representative (CSR) Remote

Southwick, MA

$49K - $57K/yr
10-14 years
Dec 5, 2022
Customer Service Representative (CSR) Remote$49K - $57K

10-14 years

Southwick, MA

Dec 5, 2022

Customer Service Representative

Springfield, MA

$39K - $45K/yr
1-3 years
Oct 17, 2022
Customer Service Representative$39K - $45K

1-3 years

Springfield, MA

Oct 17, 2022

Customer Service Representative

Springfield, MA

$40,000/yr

$40K

 | 

$0

4-6 years
May 31, 2022
Customer Service Representative$40,000

4-6 years

$40K

 | 

$0

Springfield, MA

May 31, 2022

Digital Customer Care Specialist

Springfield, MA

$63K - $73K/yr
7-9 years
Apr 11, 2022
Digital Customer Care Specialist$63K - $73K

7-9 years

Springfield, MA

Apr 11, 2022

Customer Service Representative

Springfield, MA

$42K - $48K/yr
4-6 years
Feb 13, 2022
Customer Service Representative$42K - $48K

4-6 years

Springfield, MA

Feb 13, 2022

Customer Service Representative (CSR)

Springfield, MA

$41K - $47K/yr
1-3 years
Nov 25, 2021
Customer Service Representative (CSR)$41K - $47K

1-3 years

Springfield, MA

Nov 25, 2021

Viewing 1 - 10 of 24

MassMutual Salary FAQs

The average salary for a Customer Service Representative is $36,400 per year in Springfield, MA, which is 31% lower than the average MassMutual salary of $53,300 per year for this job.

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MassMutual Benefits

  • Health Insurance(111 comments)

    Amazing benefits package, always adding more each year to help employees with out of pocket expenses with healthcare and mental wellness

  • 401K Plan(59 comments)

    Wide range of investment options

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    I can work from home 3 to 4 days per week

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