ADT Security Services Company Updates | Glassdoor

Company Updates

  • Congrats to Tom Nakatani, IT VP of Customer Monitoring Technology for ADT, for being elected as the new President of the Partnership for Priority Verified Alarm Response (PPVAR). “I am honored to take on the role of PPVAR President and to work with the distinguished and influential group of industry thought leaders, Public Safety leaders, and key partners on our Board of Directors,” Nakatani said.

  • Listen up here's a story...we're thrilled to be partnering with music group Eiffel 65 to turn the world BLUE! For its marketing campaign debut, Blue by ADT leaned into nostalgia and partnered with the iconic ’90s music group to remix their 1998 hit “Blue (Da Ba Dee)” as the brand’s new anthem. The anthem is part of the upcoming campaign to launch the full Blue by ADT DIY security system, which will be introduced in August 2020. Take a look at one of our newest spots below. If the song isn’t already stuck in your head, it will be!

  • Today, ADT Commercial – a premier provider of commercial security, fire, life safety and risk consulting services and the commercial channel of ADT – announced it is joining forces with Dollar Tree Inc. to help provide protection to the majority of Dollar Tree and Family Dollar retail locations nationwide, including equipment, service enhancements and 24/7 remote support from ADT.

  • We are proud to be partnering with Instacart to provide our mobile safety solution, Safe by ADT, to the delivery company’s 500,000 shoppers through an in-app safety feature beginning this month. The Safe by ADT platform will power Instacart’s new safety and emergency response feature, allowing shoppers to quickly and discreetly signal for help anytime they may feel unsafe. “ADT is eager to work alongside Instacart as it quickly grows and provides more ways to help keep its shoppers and customers safe with tech-based solutions like Safe by ADT,” said Leah Page, Vice President, Mobile Security & Strategic Projects at ADT. “At ADT, we believe everyone has the right to feel safe, and companies like Instacart that institute solutions like Safe by ADT are helping to create safer working experiences for hundreds of thousands of Americans.”

  • 20 lives saved! In early May, a South Carolina family's home was filled with carbon monoxide as they slept. Inside were 15 people and five pets. With an ADT carbon monoxide detector and a call from an ADT dispatcher, all 20 occupants were able to escape safely.

  • Through our ADT Always Cares program, we will be providing $1 million to support over 100 nonprofit organizations in 44 states and Puerto Rico affected by COVID-19. “All of us at ADT are immensely grateful to our hometown heroes on the front lines who are selflessly continuing to serve their communities while facing the unique challenges of a COVID-19 environment,” said Jim DeVries, President and CEO of ADT. “Through our giving, we are supporting local organizations who share our passion and commitment to create safer neighborhoods, improve lives and help make the world a better place."

  • COVID-19

    In mid-March, the number of ADT contact center employees working from home was close to zero. Now, approximately 90% of ADT contact center employees are working safely at home. A move of this magnitude would take months—ADT did it in three weeks. “When I speak with customers, they are so thankful that we are still there for them and haven’t disrupted service,” said Bridgett Patterson, ADT Custom Home Dispatcher.

  • Ned Hodgson is the Manager of the Network Operations Center at ADT Cybersecurity, where he and his team are responsible for deploying and managing network firewalls for small and medium-sized businesses.

  • "In the past ten years, we’ve helped make home security more safe and convenient. What else?"

  • Meet Dennis Shea, a Network Security Engineer at ADT Cybersecurity. In his role, Dennis develops and administers a technical process training program for newly-hired engineers.

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