BlueCross BlueShield of Tennessee Company Updates | Glassdoor

Company Updates

  • A committed workforce results in better service and experiences for our members. SVP and Chief Human Resources Officer Karen Ward shares what we've learned about fostering employee engagement and a culture of open communication.

    Employee voices can shape better workplaces and customer service

    Originally published in The Tennessean, April 2019 You've probably heard some version of the saying, "Culture beats strategy." At many high-performing companies, the two go hand in hand. Combining the two is essential for long-term success, but culture has a stronger impact on recruiting and hiring.

  • Find out how we've developed an engaged and diverse workforce to better understand people's differences and improve the health of our members.

    What it means to be intentionally inclusive

    Originally published in The Tennessean, March 2019 Since I joined BlueCross BlueShield of Tennessee three decades ago, I've watched our leaders - and all our people - grow in a shared commitment to the principles of diversity and inclusion, making us better able to serve the individuals, families and communities in our state.

  • Getting the right health screenings can prevent serious disease, but it’s a lot to keep up with. Meet the digital designer who works with our clinical teams to make this easier for the people we serve.

    Wang Min: helping our members by challenging himself

    On Dec. 28, 1999, Wangsik Min - Wang to his friends - landed in the U.S. for the first time. It was the first international travel for the South Korea native and graphic designer, whose journey took him from Seoul to Tokyo, on to Atlanta, and finally to a very cold Chattanooga.

  • Tamala McDuffie’s experiences as a veteran, nursing assistant and children’s social worker influence her approach to supporting our members. Read how one member benefitted from her compassion.

    Mission moment: how a social worker's skills helped one member recover from surgery - and depression

    When Tamala McDuffie talks about members she assists as a behavioral health case manager at BlueCross, her face lights up. "I like helping our senior adult members," she says. "That's my happy place." Tamala's nature leads her to converse with them like a family member or friend.

  • A chance encounter inspired our employee Heather Kwon to serve Chattanooga’s homeless community. Here’s her story.

    Heather Kwon: lending a helping hand to the homeless - BCBST News Center

    For most of us, a warm house, a made bed, and food on the table are part of our everyday lives. Unfortunately, many of our neighbors and fellow community members can't say the same. The state's rate of unsheltered people in families with children is 32.6 percent, one of the highest in the nation.

  • Our intentional efforts to build our inclusive, culturally competent workforce helped us rise on Forbes’ “Best Employers for Diversity” list.

    Why BlueCross is recognized by Forbes as the nation's third best employer for diversity and inclusion

    For the second consecutive year, BlueCross has been selected as one of "America's Best Employers for Diversity" by Forbes. And we're proud to say that we've improved our ranking since last year's inaugural list named us No. 33 in the nation. Our 2019 ranking, announced on Jan. 15, places us at No.

  • We’re honored to be recognized as the nation’s no. 3 employer for diversity by Forbes: http://glassdoor.com/slink.htm?key=vQoAc. And it’s even better to know that together, our people have created a workplace where every employee is valued, respected and trusted as part of the team.

    Best Employers For Diversity

    Where are the most diverse places to work? We polled 30,000 U.S. employees and came up with a ranking of the top 500 large employers and the top 250 midsize ones. Is your company on the list?

  • Sometimes keeping up with health screenings and medications can be difficult. That’s why Jameekah and her teammates are here. http://glassdoor.com/slink.htm?key=vQ3ls

    Why we prioritize senior outreach efforts

    Jameekah Bowling recalls a specific moment when she knew her team had made a difference in the life of a member. "I went to a community event and met an older gentleman who a few weeks earlier thought he didn't need a colonoscopy," she says.

  • Congratulations to our chief medical officer, Dr. Andrea Willis, for being named a Nashville Business Journal Woman of Influence.

    NBJ Women of Influence: Dr. Andrea Willis, BCBST - Nashville Business Journal

    BlueCross BlueShield of Tennessee is a health insurer that serves more than 3.5 million people. In her role, Dr. Andrea Willis establishes, oversees and implements standards and policies to promote access to quality medical care and services for those served. What are you reading now, and what's next on your list?

  • Brittany has two support roles – sports mom for her son and problem-solver for health care providers.

    Brittany Clay: a warm demeanor 'Right Here' for our members and providers

    As a customer service representative for BlueCross and as a person, Brittany Clay exudes warmth - which is fitting, given the Chattanooga native and telecommuter works with providers to better serve our members. "The irony is that I'm perpetually cold," she admits.

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