IPsoft Company Updates | Glassdoor

Company Updates

  • At this year's DWS, Metlife presented how IPsoft's technologies saved them over 87,000 hours of labor in just nine months. Check it out!


    DWS 2019: MetLife Saved 87,000 Hours of Labor in Nine Months - IPsoft

    In only nine months, MetLife has enabled virtual labor to autonomously solve 78 use cases. This process has saved MetLife more than 87,000 hours of human labor, which the company has redistributed to more innovative work. Read this post to learn more.

  • Check it out! IPsoft Director of Cognitive Implementation, Tracey Robinson featured in Fast Company where she discusses AI's growing impact on society.

    "Human nature makes the complete elimination of biases impossible, which is why it is an organizational imperative to employ as diverse an AI training group as possible, be it culturally, geographically, gender, experience and skill set"


    IPsoft's Cognitive Director Featured in Fast Company - IPsoft

    For more on the ways in which IPsoft attempts to root out bias in our AI solutions, as well as additional thoughts from our cognitive implementation lead Tracey Robinson on the dramatic potential for AI to improve society, be sure to read this post.

  • Check out details from one of our latest case studies about how our technology is being used to reinvent how employees access their company's HR systems. This is only the beginning!


    NTT and Accenture Automate HR Access With Amelia

    The global professional services company Accenture sought to automate access to HR services for all Japanese employees. To achieve this, the company tapped NTT's conversational COTOHA solution which is powered by IPsoft's Amelia. Accenture launched its Skype-based virtual assistant in 2017 to provide employees with 24/7 access to information related to payroll, vacations, training, life events, career path, and health.

  • Our work automating financial management with Amelia got some nice coverage in Financial IT magazine.

    Amelia and 1Bank Highlighted in Financial IT Interview

    As the industry-leading virtual agent, Amelia consistently demonstrates her ability to improve performance and customer service across industries. Her particular prowess and skills in banking, and our 1Bank solution, are highlighted during an interview with Johan Toll, IPsoft's Director of Enterprise Transformation, in the Spring issue of Financial IT.

  • The secret sauce for AI? It’s the humanities, argues our Director of Cognitive Experience, Chris Reardon. Companies must "strike the balance between engineering and empathy."

    2019's Secret Weapon in AI: The Humanities - IPsoft

    Designing conversational AI experiences requires more than STEM degrees. Anticipating how users will engage with AI technology is particularly crucial, which is why companies in 2019 will increasingly hire people with diverse backgrounds into the development process. Click here to read more.

  • The digital colleague is here... say hello to your new co-worker

    The chatbot is evolving. Welcome the digital colleague. But, what's the difference and why the big deal? The first chatbot was built at MIT in 1966 and it certainly has a rich history, which you can read about in The history of the chatbot: Where it was and where it's going .

  • Amelia was featured in The Wall Street Journal, which noted her ability to "memorize a 300-page manual in 30 seconds, speak 20 languages and handle thousands of calls simultaneously:"

    Amelia Graces the Pages of The Wall Street Journal

    IPsoft's digital colleague Amelia was recognized by The Wall Street Journal for driving business transformation among our clients. In the piece, which focused on the Future of Work, Amelia is described as a "white-collar" worker armed with sophistication, curiosity and more.

  • AI Differentiation May Come From More Than Just Data

    In my view, most companies are going to succeed with AI by adopting products that embed AI either as tools that can be configured or for specific application areas. Most companies don't have the time, expertise, or engineering resources to custom build AI.

  • IPsoft CEO Chetan Dube was recently interviewed by PCMag about the impact of #AI on business, culture and the world.

    PCMag Interviews CEO Chetan Dube on How AI Can Save Your Company

    IPsoft CEO Chetan Dube was recently interviewed by consumer tech website PCMag to discuss the impact that AI in general - and our digital colleague Amelia in particular - is having on business right now, as well as the potential for AI-powered disruption tomorrow. Click here to read more.

  • Read IPsoft CEO Chetan Dube’s column in Forbes about how conversational #AI will define the next chapter in #business.

    The Coming Commoditization Of Voice-Enabled AI

    The poet Henry Wadsworth Longfellow wrote, "The human voice is the organ of the soul." It's a phrase that succinctly captures both the complexity and the vital importance of voice as a means of communication, personalization and identity.

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