Medallia Company Updates | Glassdoor

Company Updates

  • Get firsthand insights from our CX Advisory Partners on strategy, training and change management on our 10+ city ThinkCX roadshow. First stop, San Mateo, California on September 12th.

  • "Millennials and Gen X consumers are more likely than older consumers to feel their expectations have been met by many brands."

    Customer Experience Execs Adapting to Millennial Expectations - eMarketer

    Millennials have been the focus of advertisers, retailers and media for over a decade. Marketers are recognizing this massive shift, but not all are capable of meeting the expectations of younger consumers.

  • Meet Nick Biddle, and hear his thoughts on inclusivity, adversity, and how his passion for drag has dovetailed with his professional growth at Medallia:

  • Check out Medallia's new digs in NYC!

  • In the United States, 1 out of 6 mobile network customers said their providers failed to meet their expectations.

    Can You Hear Me Now? Some Mobile Consumers Want Better CX

    A new study says mobile phone customers are among the quickest to jump ship when they experience bad customer service. With long-term service contracts becoming a thing of the past, consumers know they're freer than ever to find a new provider.

  • VoC will benefit from AI in three key ways: new data, pitch and tone analysis to understand disposition, and mining videos at scale.

    How AI Is Impacting the Voice of the Customer Landscape

    Voice of the Customer (VoC) programs enable business leaders to gather the critical customer feedback they need to address customer concerns and shape the future of their products. Traditional VoC programs are one-on-one interview based and can generate volumes of unstructured customer interview data.

  • “I saw Path Forward as a way to help Medallians see that you can still be a very qualified candidate and make a really meaningful contribution even if you have a gap in your resume.” Lauren Jackman, Director of Global Inclusion and Diversity Practice at Medallia.

    'Returnships' Make Rejoining the Workforce a Reality |

    With the economy barreling full-steam ahead and jobless numbers at record lows, employers are struggling to meet the demand for skilled workers. A growing number of organizations are recognizing the value of tapping into the legions of women-and men-who have put their careers on pause to engage in caregiving duties.

  • From customer stories to partner solutions the Experience '18 eBook has got it all! Check out the bonus resources to help you continue your journey of becoming an Experience Champion.

  • Diversity and inclusion are key to our values and culture. Here's a peek at what we do at Medallia to ensure everyone can bring their whole selves to work.

    It's in the details: How 3 Austin tech companies build more inclusive workplaces

    Unless they're backed by actions, initiatives and partnerships, terms like "diversity" and "inclusion" run the risk of becoming mere buzzwords in the tech industry, which remains under fire for the lack of both. We caught up with three local companies to learn more about how they are building more inclusive and diverse work environments.

  • Customers who have a great returns experience ultimately spend more money, and return fewer items in the future.

    Solving the age-old problem of returns

    Returns, the 'dirty' word in retail, are a recurring nightmare for staff and customers alike. It's something we can all relate to; as a consumer we dread the long lines, endless waiting, and seemingly annoyed sales staff. Whilst as a retailer, processing a mountain of returns can seem like a complicated, costly and unwelcome hassle.

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