Get firsthand insights from our CX Advisory Partners on strategy, training and change management on our 10+ city ThinkCX roadshow. First stop, San Mateo, California on September 12th. http://glassdoor.com/slink.htm?key=vQIsY
"Millennials and Gen X consumers are more likely than older consumers to feel their expectations have been met by many brands."
Meet Nick Biddle, and hear his thoughts on inclusivity, adversity, and how his passion for drag has dovetailed with his professional growth at Medallia: http://glassdoor.com/slink.htm?key=vQmwL
Check out Medallia's new digs in NYC! http://glassdoor.com/slink.htm?key=vQmvj
In the United States, 1 out of 6 mobile network customers said their providers failed to meet their expectations.
VoC will benefit from AI in three key ways: new data, pitch and tone analysis to understand disposition, and mining videos at scale.
“I saw Path Forward as a way to help Medallians see that you can still be a very qualified candidate and make a really meaningful contribution even if you have a gap in your resume.” Lauren Jackman, Director of Global Inclusion and Diversity Practice at Medallia.
From customer stories to partner solutions the Experience '18 eBook has got it all! Check out the bonus resources to help you continue your journey of becoming an Experience Champion. http://glassdoor.com/slink.htm?key=vQphG
Diversity and inclusion are key to our values and culture. Here's a peek at what we do at Medallia to ensure everyone can bring their whole selves to work.
Customers who have a great returns experience ultimately spend more money, and return fewer items in the future.