Revised October 3, 2017.
Information We Collect and How We Use It
Personal Information that You Provide Us Actively
When you fill out registration forms, submit your resume or provide us with other information actively, you will know what information we are collecting because you are actively submitting it. Because we change our offerings and features from time to time, the options you have to provide us with personal information also may change, but here are some examples of situations in which you may decide to provide personal information to us:
- Creating an account;
- Signing up for email alerts;
- Completing a form related to one of our products or services;
- Uploading a resume;
- Contacting us for technical support or customer service.
Depending on how you interact with Glassdoor, the personal information we collect from you may vary. For example, to create an account we may ask only for an email address and password. In other circumstances, such as when you complete a form related to a particular service offering, we may ask you to provide other information, which may include your name, phone number, and/or postal address. On a voluntary basis, you may also decide us to provide us more sensitive information such as your social security number; driver's license or other government-issued identification number, or payment information, including a bank account, credit or debit card number.You should not include sensitive data (such as, social security number, driver's license number, credit or debit card numbers, etc.) in any resume you upload to Glassdoor or submit it in any other scenarios, except where we specifically prompt you to provide such information.
If you connect to Glassdoor using Facebook, Google+, or another social networking site (each a "Social Networking Site"), we will receive information that you authorize the Social Networking Site to share with us, including information about your friends and connections on that Social Networking Site. Any information that we collect from your Social Networking Site account may depend on the privacy settings you have set with the Social Networking Site, so please consult the Social Networking Site's privacy and data practices.
Employers with Free Employer Accounts may provide us with work email addresses of their employees for us to use to send an email encouraging those employees to leave candid reviews of the employer on Glassdoor. Email addresses obtained in this manner are used solely for the purposes authorized by the employer.
Information We Collect by Automated Means
When you use Glassdoor, your device is automatically providing information to us so we can respond and customize our response to you. The type of information we collect by automated means may vary, but generally includes technical information about your computer, such as your IP address or other device identifier, the type of device you use, and operating system version. The information we collect also may include usage information and statistics about your interaction with Glassdoor. That information may include the URLs of our web pages that you visited, URLs of referring and exiting pages, page views, time spent on a page, number of clicks, platform type, location data, and other information about how you used Glassdoor.
Automated means of data collection include the following:
Web Browser. When you visit a Glassdoor website, your browser automatically sends us your Internet protocol ("IP") address so that the web pages you request can be sent to your computer or device. We use your IP address to determine additional information, such as whether the computer or device has ever been used to visit Glassdoor before, which Glassdoor features were used the most often, and how much time was spent on a page.
Web Beacons and Log Files. We use "web beacons" (also known as Internet tags, pixel tags, tracking pixels, and clear GIFs) on our websites and those of certain of our job posting clients. These web beacons allow us and third parties to collect information such as the IP address of the device, the URL of the web page, the time the page was viewed, the type of browser used, and any additional information in cookies that may have been set by the third party. The information is typically collected in log files, which generally track traffic on our websites. We use this information for a variety of purposes, including the management of our online advertising by establishing which ads brought users to our websites. The information also is used for analytical purposes and to manage technical issues that may arise. We do not attempt to identify individual users through this information.
Mobile Device ID. If you access or use the Glassdoor Website on your mobile telephone or other mobile device, including tablets, we collect mobile device identifiers and IP Address. We may create and assign to your device an identifier that is similar to an account number. We may collect the device type and any other information you choose to provide, such as user name, geolocation or email address.
Mobile Analytics. We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and from where the application was downloaded. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
Location Data.. If you access Glassdoor using a mobile device, we we may collect your physical location if you have enabled this feature. Even if you are not using a mobile device, information about your general location may be discernable from your device's IP address or the URLs we receive.
Information We Collect By Other Means
We may receive information about your activity on and off Glassdoor from our affiliates, advertisers, partners and other third parties we work with. For example: our employer clients and service providers working on their behalf may share with us information about the candidate status of job seekers who apply for positions with these employers (e.g. application status, completed stages of interview process, whether an offer was made, and whether the candidate was hired.)
Information Third Parties Collect from Glassdoor
Via "web beacons" (also known as Internet tags, pixel tags, tracking pixels, and clear GIFs) on our website, third parties can collect information such as the IP address of the device, the URL of the web page, the time the page was viewed, the type of browser used, and any additional information in cookies that may have been set by the third party.
If you respond to ads posted by third parties or submit information to third parties via Glassdoor, such third parties receive information about you subject to their privacy policies.
If you come to Glassdoor through social media sites, from other websites or with devices that enable third parties to collect information from or about you, such third parties receive information about you subject to their privacy policies.
Do Not Track Signals
We do not currently respond to 'do not track' signals and similar settings or mechanisms. When you use Glassdoor, we try to provide a customized experience.
How We Use Information
We may use the information we collect:
- to provide you with personalized content, services offered by Glassdoor as well as promotional content and services;
- to moderate and display the employer reviews, interview reviews, salary reports and other content you have submitted for the benefit of our other users;
- to customize and improve the features, performance, and support of the site;
- to show you relevant information, if you connect to Glassdoor through a Social Networking Site, from your Social Networking Site friends and connections, and to allow you to share job and profile information with them;
- to provide relevant advertising, including interest-based advertising from us and third parties, which may mean that we share non-personally identifiable information, such as your job title, to third-party advertisers;
- to provide recruiting services to employers;
- for internal operations, including troubleshooting, data analysis, testing, research, and service improvement;
- to communicate with you regarding our services;
- to analyze use of Glassdoor and improve Glassdoor;
- to create aggregate and statistical data that does not identify you individually and that we can commercialize;
- for other purposes that you separately authorize as you interact with Glassdoor.
When you set up an individual user account on Glassdoor, we create a member profile (a "Profile") for you that will include personal information you provide. We will update your Profile with information we extract from resumes you upload on Glassdoor. You may permit us to share information in your Profile with prospective employer, recruiters and others. Subject to visibility settings that you control, subscribers to services we may introduce will be able to view information in your Profile. Because your anonymity on Glassdoor is important, your Profile does not include or link to information about the reviews or salary information you submit to Glassdoor.
How We Share Information
We do not disclose your individual account or usage data to third parties, except as follows:
- With your consent;
- We use affiliated and unaffiliated service providers all over the world that help us deliver our service and run our business subject to strict confidentiality agreements. These companies are authorized to use your personal information only as necessary to provide these services to us;
- We share aggregated usage statistics that cannot be used to identify you individually;
- If you apply for a particular job through Glassdoor, we will disclose your personal information to the employer to whom you apply and any vendors they are working with that employer to process your application;
- We may invite you to include your resume or other information in more generally available formats and then offer third-parties the right to view this information, subject to visibility settings you control.
- We may share certain information that does not identify you personally, but which is unique to your use of Glassdoor, such as job titles that you have entered at the time of registration or on your profile. When we share such information, we do not link job titles with your name when we provide this information to others, such as advertisers, recruiters or employers.
What types of Cookies do we use?
We use two types of Cookies on Glassdoor: "session cookies" and "persistent cookies." Session Cookies are temporary Cookies that remain on your device until you leave Glassdoor. A persistent Cookie remains on your device for much longer until you manually delete it (how long the Cookie remains will depend on the duration or "lifetime" of the specific Cookie and your browser settings).
What are Cookies used for?
Cookies may transmit information about you and your use of Glassdoor, such as your browser type, search preferences, job titles, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. With the exception of an identifier Cookie that we associate with registered accounts to prevent fraud by Glassdoor members, data stored in Cookies is anonymous and is not linked to your personally identifiable information without your permission (such Cookies may link to certain unique, non-personally identifiable information such as the job titles that you entered at time of registration or on your profile, but this is not linked to your name or any personally identifiable information).
Ad Choices and Managing Cookies
Glassdoor works with several third parties to provide you with personalized, interest-based advertising. We may target ads to you on and off Glassdoor using:
- Cookies (both on and off Glassdoor);
- Location information, to the extent you have enabled location tracking on your mobile device;
- Member-provided profile information;
- Your use of Glassdoor (for example, your Glassdoor search history); and
- Information from third-parties (including advertising partners, publishers, and data aggregators) which we use to help deliver relevant ads to you.
We work with third parties, such as Google Analytics, to provide analytics services that may use the Cookies set on your device to measure the performance of advertising and track traffic to Glassdoor generally. In addition, we have implemented Google Analytics Demographics and Interest Reporting, which categorizes cookie information so that we and third-party service providers can better deliver advertisements that are relevant and useful to you on Glassdoor and various websites across the internet. You may opt out of tracking by Google Analytics and Google Analytics Demographics and Interest Reporting services by visiting Google Ads Settings or by downloading the Google Analytics Opt-Out Browser Add-on.
You may be able to opt out of other third-party advertiser and ad network placement of Cookies or targeted advertising by visiting the following links: Network Advertising Initiative, Digital Advertising Alliance; European Interactive Digital Advertising Alliance (for users in the EU); The Digital Advertising Alliance of Canada (for users in Canada); or by following opt-out instructions of the advertising networks, analytics providers and other advertising third parties we work with listed here. You will continue to receive generic ads by companies not listed with these opt-out tools.
You may also be able to disable placement of some (but not all) Cookies by setting your browser to decline cookies, though this may worsen your user experience. If you delete your browser cookies, your opt-out cookie will also be deleted. Additionally, if you change computers or web browsers, you will need to opt out again. A useful resource for information about deleting and controlling cookies can be found at AboutCookies.org.
If you enable location data for the mobile version of Glassdoor (including any version installed as a native application), you are expressly agreeing that we may use your location data to serve you geo-targeted ads and offers for businesses or employers that are local to you. In such instances, we do not share your location with the advertiser or advertising network, rather, we provide the advertiser or advertising network with a means to push ads through to users located in certain areas or zip codes. You may disable location services at any time in your device privacy settings or the Glassdoor native app settings.
Please note: if ads or other features on Glassdoor are provided by third parties, those parties also may set and use their own Cookies that are subject to those third parties' privacy notices and policies. Glassdoor does not have access to, or control over, these Cookies.
Other Important Privacy Information
Choices Regarding Your Personal Information
Upon request Glassdoor will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by contacting us here. We will respond to your request within a reasonable timeframe.
You can manage your account settings in the "Account Settings" page on Glassdoor. We provide you with the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes and to unsubscribe from newsletters and marketing emails.
We may send you notifications, promotional communications, or other messages using the contact information (e.g., your e-mail address, your mobile device identifier) you provided to us when you registered or when you requested information from us. You may opt-out of continuing to receive optional messages by following the instructions included in each message. Also, you can control most of the e-mails you receive from us by editing your e-mail preferences within "My Account" settings on the site; provided you will need to separately opt-out of receiving our various blog post update emails by unsubscribing to each blog. You can control the mobile push notifications within the “Me” section of the mobile app. You release us from any responsibility for communications you do not receive.
We may send you service-related announcements when we believe it is necessary to do so. Generally, you may not opt-out of these announcements, which are not primarily promotional in nature. If you do not wish to receive these announcements, you have the option to deactivate your account.
Close Your Account
If you'd like to delete your Glassdoor account entirely, you can do so within your Account Settings on Glassdoor. For specific instructions, please see this article in our Help Center. Upon account deletion you will no longer have full access to salaries, reviews, and interviews and any content you have submitted will be pulled from the site. Any personal information collected will be deleted from our active databases but may remain in our archives to comply with our legal obligations, resolve disputes and enforce our agreements.
Security. We employ physical, electronic, and managerial measures to safeguard the information we collect online. However, no company can fully eliminate security risks, so we cannot make guarantees about any part of our services. You are responsible for keeping your username and password secret. Once you have registered with us, we will never ask you for your password. Please create a unique password for Glassdoor and do not use it for any other web services or applications. Do not share your password with anyone else.
If you enter credit card information on Glassdoor in connection with a purchase, that information is sent directly from your browser to the third-party service provider we use to manage credit card processing and we do not store it on our servers. The service provider is not permitted to use the information you provide except for the sole purpose of credit card processing on our behalf.
- Do not send money to a prospective employer.
- Do not give out personal or financial account information to a new employer via email.
- Do not cash checks or transfer funds for your employer.
- Beware of job postings that ask you to send your resume to a free email service address (e.g gmail, yahoo, etc).
- Do not include sensitive information like your social security number in your resume.
- Beware of job listings with spelling errors and bad grammar.
- If something sounds too good to be true, it probably is.
- Do your homework. Be sure to research any job opportunity that interests you.
If you see a suspicious job posting, please contact us here. If you think you have been the victim of fraud, immediately report the fraud to your local police and contact Glassdoor. We also recommend that you file an online report with The Internet Crime Complaint Center (IC3).
Privacy of Minors. Glassdoor is not intended for minors. Minors must obtain parental consent to use Glassdoor. Minors under 13 years of age are expressly prohibited from using Glassdoor or providing any personal information. If you become aware that a child has provided us with personal information without parental consent, please contact us here. If we become aware that a child under 13 has provided us with personal information without parental consent, we remove such information and terminate the child's account.
California Civil Code Section 1798.83 permits our users who are California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge.
The information about you that we collect through Glassdoor is controlled by Glassdoor, Inc., Mill Valley, California. This information is stored in the United States.
EU-US Privacy Shield Participation
Glassdoor and its subsidiary companies including Glassdoor Global Limited and Glassdoor Hiring Solutions Ireland Limited participate in and have certified their compliance with the EU-U.S. Privacy Shield Framework. Glassdoor is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/list.
Glassdoor is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Glassdoor complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Glassdoor is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Glassdoor may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
Attn: Legal Department
100 Shoreline Highway
Mill Valley, CA 94941