We’ve all heard it: “the future of work is here.” It has been one of the hottest topics of the past couple of years. At its core, the phrase “the future of work” describes the impact of automation technology like AI and robotics will have on jobs, skills and wages. However, it also involves questions around the gig economy, remote work and the evolving definition of what it means to work.
While these can seem like heavy topics, job seekers are not the only ones wrestling with them. Recruiters and HR practitioners are also grappling with how to hire, attract candidates and customers, as well as stay ahead of the pack in terms of innovation.
“One of the biggest trends we are seeing is the changing nature of work given the innovations in technology,” says Kevin Peesker, the president of Microsoft Canada. “The World Economic Forum predicts that 133 million new roles may emerge that are more adapted to the new division of labor between humans, machines and algorithms.”
If many of the best jobs in America were not around 10 or 15 years ago, just imagine what the next decade will hold. To equip you for the future of work as job seekers and employees, Glassdoor spoke to a dozen executives at top organizations and the 2019 Best Places to Work. Read on to understand what to expect from and succeed in the future of work.
FOR JOB SEEKERS
Tip #1: Job Candidates Who Can Learn Fast Will Outshine Purebred Techies
“While certainly there is a vast appetite for advanced technical skills, companies will also place a premium on candidates that have the ability to learn and build new skills. Characteristics like adaptability, comfort with ambiguity and the ability to be effective in rapidly changing circumstances will become increasingly important. Pattern recognition, critical thinking and creativity that can help organizations chart a path forward in an uncertain environment is essential. Strong communication skills and empathy are essential to building buy-in to a vision for the future and gaining the buy-in and support of a globally diverse workforce.” —Manny Maceda, Worldwide Managing Partner at Bain
Tip #2: Prove How You “Add” to the Company’s Culture and Bottom-Line.
“We like to look for what we call “culture add” (versus “culture fit”) – we don’t want team members just to “fit in”, we want to bring in people who have different ideas, backgrounds and can advance and strengthen our team and culture. We are looking for examples as to how a candidate might add to our culture within their resume, but also during the interview process and from their social media activity.” —Melissa Del Broccolo, Vice President of Talent Management at KIND
Tip #3: Show Your Ability to Be a Team Player, Not Just an MVP
“Job seekers can get prepared for the future of work in Fintech, and at Intuit specifically, by improving their ability to work across teams with a boundaryless mindset. As companies continue to move to platforms with more interdependencies across the entire organization, top talent needs the ability to work seamlessly across the organization.” —Rick Jensen, Senior Vice President, People & Places at Intuit
Tip #4: Soft Skills Will Differentiate Good Candidates from the Best
“Instead of calling them soft skills, I would actually call them essential skills. Some of the most crucial of these skills include: communication, teamwork, leadership, relationship-building, balance, reliability and dependability.” —Greg Muccio, Director of People at Southwest
Tip #5: Be Consistent & Show It At Every Opportunity
“In each stage of the interview process, we’re assessing for a person’s ability to problem solve, be agile, think like an entrepreneur, as well as passion for our mission. Do your passions show up in a meaningful way on your resume? Do you speak about them genuinely and with sincerity during interviews? Are they reflected in your social media presence? Inconsistencies can help us gauge whether a candidate’s stated passions are truly authentic.” —Melissa Del Broccolo, Vice President of Talent Management at KIND
Tip #1: Every Role Will Be Affected, So Get Prepared By Learning New Skills
“Developing digital skills is more important than ever. I am not speaking about coders or programmers, the shift is every role being impacted by digital and possessing an awareness of technical & data infused possibility will be fundamental to making an impact.” —Kevin Peesker, President of Microsoft Canada
Tip #2: Branch Out Because 9-to-5 Office Life is Over (Sort of)
“Increasingly the workforce is becoming more mobile and employees want to work how and where they do their best work. Having the correct work environments and technology that fosters collaboration and supports a mobile workforce is more important than ever.” —Kevin Peesker, President of Microsoft Canada
Tip #3: Be Ready to Break Out of Your Team’s Comfort Zone
“The new norm is being able to work in new ways and with a more diverse set of talent. Job seekers should have strong collaboration skills, an ability to work effectively with people from a wide range of technical backgrounds on cross-functional teams, and an eagerness to continually develop their own skills in order to meet the evolving needs of our clients.” —Manny Maceda, Worldwide Managing Partner at Bain
Tip #4: All Industries Will Benefit from Advanced Analytics
“Trends in the consulting industry emphasize the importance of new approaches to problem-solving and the speed to implement solutions. We will continue to see advanced analytics incorporated into a wide range of diagnoses and problem-solving. New ways of working will include more design thinking and working in an agile environment. The rapid development and creative application of new technologies will be applied across the business spectrum, from blockchain to supply chain.” —Manny Maceda, Worldwide Managing Partner at Bain
Tip #5: Expect Change & Learn to Love It
“To be successful in this industry, one must be agile and able to manage large volumes of change. There are many variables that are outside of our control that impact our operations, so there is more pressure to adapt. Change is constant in the airline industry.” —Greg Muccio, Director of People at Southwest
Tip #6: Collaboration Will Win Out Over Individual Success
“Healthcare continues to innovate through discovery and patient care. Healthcare models are also tapping into the collaboration aspect of care. Successful job seekers need to have a balance of strong subject matter expertise with a focus on getting results through teamwork. An ability to thrive on change and embrace their role as a change agent will also serve candidates well.” —Dana Bottenfield, VP Human Resources at St. Jude Children’s Research Hospital
Tip #7: Diversity of Thought & Background Supercharges Innovation
“Innovation requires diversity of thought and inspiration can come from an array of different places. By being hyperconnected and highly collaborative, you will better equipped to know what is trending in your industry and turn those insights into action. Who wouldn’t want to be the person known for bringing fresh thinking and diverse points of view into an organization? Being connected outside your organization is essential to being able to do so.” —Melissa Del Broccolo, Vice President of Talent Management at KIND
Tip #8: Show Laser-Focus on the Needs of The Audience
“Fortunately, Intuit was customer-obsessed before it was popular. But we’re continuing to hire for, and teach, capabilities that fall in love with the customer problem – not the solution. We want and need all of our employees to really fall in love with the problem in order to best solve it. Across Intuit, we’re seeing a growing number of cross-functional and cross-company teams coming together with a common shared outcome that will deliver huge impact for the business. Diversity of thought, background, and craft will help us move the needle on solving problems for our customers quickly.” —Rick Jensen, Senior Vice President, People & Places at Intuit