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How to Impress a Hiring Manager

Posted by Amy Elisa Jackson

Last Updated November 5, 2018

It may be a job seekers' market, but the pressure is still on every applicant to put their best foot forward. After all, you want to impress the recruiter and hiring manager with your skills, experience, and passion for the open role, right?

It's imperative to not only have the right credentials but to deliver a compelling narrative in your resume, interview and interactions with the company-to-be. Often times, the first person in this interaction is the hiring manager. Impressing the hiring manager or your potential boss is no easy feat. Therefore, we spoke with a pro, Meg Scheaffel, who reviews thousands of resumes and candidates in her role as Chief Nursing Officer at Carilion Clinic in Roanoke, Virginia.

In addition to the technical and clinical skills, Scheaffle looks for nursing candidates who are leaders, believe in the company's mission and have a "Yes we can" approach to healthcare.  She and Carilion on are so eager to hire top talent that for select roles they are offering an up to $30,000 signing bonus as well as relocation.

If you're eager to impress a recruiter, here's how to do it! Pay special attention to the characteristics, attributes and soft skills Scheaffle mentions in order to really stand out.

Glassdoor: What does leadership mean to you as Chief Nursing Officer at Carilion?

Meg Scheaffel: Inspiring and investing in building dynamic, autonomous, professional teams to meet transformational healthcare demands through establishing a clear vision, living the organizational mission and positively managing change and process improvements.

Glassdoor: What do you look for in nursing candidates?

Meg Scheaffel: Positivity, innovation, compassion, visionary, collaborative and energetic professionals that have the heart to deliver outstanding care in today’s healthcare environment.

Glassdoor: How do you recruit talent - what are some of your best practices?

Meg Scheaffel: Nursing leaders and CNO meet with students, faculty, and employees in a variety of venues to develop new and creative ways to recruit and retain top talent.  Recently we added an evidenced-based nurse residency program and Progressive Care Fellowship to our recruiting and professional development attaché.  We also initiated an international nurse recruitment program to further diversify our workforce and meet our staffing needs.  The town is growing and is a safe place to live   We are nestled in the foothills of the Appalachia Mountains with a plethora of outdoor activities yet we have a mild winter.  Of interest, Roanoke offers a variety of events including theatre, performing arts, sports, concerts and museums.

Glassdoor: How do you retain talent, what are some of your best practices?

Meg Scheaffel: Investing in our nurses is key.  We have numerous developmental programs and continuing education offerings. We have a state of the art simulation lab and a Human Factors Team that works collaboratively with our nurses to ensure delivery of safe practice and quality patient outcomes.

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Glassdoor: What are some of the coolest or most unique perks and benefits you offer?

Meg Scheaffel: We conduct "In Step with a Nurse" – an outreach shadowing program for high school students; Shine Awards, Stories of the Heart, DAISY recognition, Annual Nursing Research conference, Annual Arts and Science of Nursing Showcase, RN-LPN team nurse model if key areas, Professional Nurse Certification education and reimbursement, yearlong nurse residency onboarding support, PCU fellowship, internal traveler positions, flexible shifts, admit-discharge nurse support, Clinical Nurse Specialist resources, and visible leadership.

Glassdoor: What do you do to foster employee trust and engagement at Carilion?

Meg Scheaffel: Be visible, listen to employee feedback, implement process improvements based on employee feedback, and communicate, communicate, communicate - timely and thoroughly.  Never make promises I can’t keep.

Glassdoor: How do you help build a great company culture for your nurses?

Meg Scheaffel: Strong shared decision-making structure that provides nurses autonomy, voice, and empowerment.  Professionally developing nurses front-line line leaders to be fair, equitable, innovative and dynamic while providing outstanding compassionate care.

Glassdoor: Your employees love working here as we see the strong rating on Glassdoor - How do you make this a great place to work day in and day out?

Meg Scheaffel: Investing in our staff and leaders – getting to “yes, we can!”.  Supporting research and innovation in servant leadership manner.  We support a “just culture”.

Blue Team

Glassdoor: What is the best part about working here?

Meg Scheaffel: The organizational and nursing culture is true to heart.  We invest in education, research, and professional development. We pride ourselves in having the first certified (nurse surveyed) Shared Governance model in the State of Virginia and the thirteenth in the country!  We live our mission daily and provide exceptional care in a Magnet designated and Trauma level 1 organization