In the News, Reviews

J.Crew CEO Mickey Drexler Rated Highest; Retail Industry Report Card 2011

With Black Friday right around the corner, retailers and the CEOs that run the companies are anxiously awaiting to see just how big the holiday shopping season will be this year.

So as shoppers get ready to head to the stores this year to buy gifts for those who have been nice and perhaps a little naughty, Glassdoor, a jobs and career community, checks in on the retail CEOs themselves to see how good they’ve been in the eyes of their employees. As part of Glassdoor’s annual Retail Industry Report Card, we find what retail CEOs rate the highest, who has improved and who may have seen their approval ratings fall since last year. (CEO approval ratings take into account how satisfied retail employees are with the way their CEOs are leading the company.)

Retail Industry Report Card – CEO Highlights: ¹

  • Highest Rated Retail CEOs 2011: J. Crew CEO Mickey Drexler (98% approval rating) among employees, Wayfair (formerly CSN Stores) CEO Niraj Shah (97% approval rating) and Costco CEO Jim Sinegal (95% approval rating).

Most Improved Retail CEOs:² Retail CEOs who saw the greatest increase in approval rating among employees this year compared to last year include: Wayfair CEO Niraj Shah holds a 97% approval rating this year, up 45 percentage points from last year. Second is SAM’S CLUB CEO Brian C. Cornell, with a 64% approval rating this year, up 18 percentage points from last year. Rounding out third is Pier 1 Imports CEO Alex Smith with a 66% approval rating this year, up 18 percentage points from last year.

See who else saw their ratings shift in this latest retail report card – CEO edition:

 As part of Glassdoor’s Retail Industry Report Card, also check out how the retail companies rate overall according to employees. Do you work in retail? Tell us about your job by sharing a company review .

¹ 2011 ratings based on approved reviews between 11/3/2010 and 11/2/2011; 2010 ratings based on approved reviews between 11/3/2009 and 11/2/2010.

² Company and CEO annual comparisons based on CEOs with at least 20 reviews in 2011 and 2010.