In the News, Reviews

REI Highest Rated Retailer; Retail Industry Report Card 2011

With holiday retail sales expected to increase 2.8 percent this year, according to the National Retail Federation, and major retailers like Macy’s, Kohl’s and Target have announced hiring more seasonal workers this holiday shopping season, job seekers across the nation are now competing for seasonal jobs within the retail industry. And, considering that consumer retail sales shot up three times stronger than expected in October, according to the U.S. Dept. of Commerce, the holidays this year could be even busier than expected for retailers and their employees.

But as the holiday shopping season heats up and many retailers are still looking to hire, which retailers are really the best to work for?

Glassdoor, a jobs and career community, is revealing its annual Retail Industry Report Card, which sheds light into which U.S.-based retailers rate highest among employees, as well as those that have improved over the past year, The report takes into account close to 20,000 company reviews shared by retail employees during 2011 and 2010, including those that specialize in clothing, accessories, electronics, home goods, bedding, office products and more.

Retail Industry Report Card – Company Highlights: ¹

  • Highest Rated Retailers 2011: REI (4.0) J.Crew (3.9) and Wayfair (formerly CSN stores) (3.8). (Company ratings based on a 5.0 point scale: 5.0=very satisfied, 3.0=OK, 1.0=very dissatisfied).
  • Most Improved Retailers: ² Retailers with the greatest increase in company ratings this year compared to last include: Wayfair (formerly CSN Stores), which holds a 3.8 rating this year compared to 2.4 last year. Second is Costco, which sits at a 3.1 rating this year, up from a 2.6 rating last year. Third is J.Crew, which sits at a 3.9 rating, up from a 3.4 rating last year.

Below is the complete break out of the retail industry report card that highlights how retailers rate in 2011. Also as part of Glassdoor’s Retail Industry Report Card, find out how retail CEOs rate.

Do you work in the retail industry? Tell us what your job is like by sharing a company review and see how it compares next year.

¹ 2011 ratings based on approved reviews between 11/3/2010 and 11/2/2011; 2010 ratings based on approved reviews between 11/3/2009 and 11/2/2010.

² Company and CEO annual comparisons based on CEOs with at least 20 reviews in 2011 and 2010.