When we launched we made a commitment to screen every review. Why you ask? We know it’s a lot of work, but we’re only as good as our content and thus we feel it’s an important part of protecting our community. There are a few sites out there where anything goes (i.e., rant about your work, your manager, and/or you’re your frustration with life in general), but we’re not interested in being another one of those. We want Glassdoor.com to be something much bigger (and in our opinion, much better). We want our community of employees, job seekers, and employers to come together to really elevate the level of discussion about careers and workplaces.
To date, we’ve pulled an average of 1-2 of every 10 reviews because they were found to be in violation of our Community Guidelines, which considers issues like profanity, personal attacks, etc. These guidelines are here to set clear expectations for our community and serve as the foundation for our review screening process. For most of the users who post reviews, these are a non-issue. But for those who may be wondering why your review isn’t available, chances are your review crossed a line. (See note below on other potential reason). Some of these lines are pretty clear, but we also recognize that others have shades of gray that we’ll need to consider on a case-by-case basis.
Beyond our review screening process, we also rely on the watchful eye of our community. Thanks to all those who have already let us know of issues we’ve missed – in one case a user let us know that the same review had been cut-and-pasted for two companies. Turns out the reviews were read by two different Glassdoor team members and a user helped us flag it. This is exactly how we want this community to work.
I hope that gives everyone a look behind the scenes – as a company focused on transparency we wanted to make sure we’re being transparent ourselves. We have a good thing going here and we’re looking forward to working with all of you to keep it going – so please keep writing your thoughtful reviews, and we’ll keep reviewing them.
Note: There are still reviews still not available for reasons unrelated to our Community Guidelines. When we launched we already had information for over 40,000 of the world’s largest companies – and if your company was not among that list, our research team must manually verify the company information you provided before it is available on the site. We’re making some good progress on clearing that research backlog and appreciate your patience. If you have any questions about the status of your review, email us at firstname.lastname@example.org.