At many companies, employees with a CS background or passion for engineering are assigned projects and mandated tasks. But not at Glassdoor. At the fastest-growing job site, all employees are encouraged to troubleshoot issues, find unique solutions, and recommend improvements and enhancements to our product. This is especially true for our technical services team in charge of consultation for companies new to Glassdoor products and being a key technical resource for customers.
If this sounds intriguing, you’re in luck! We’re hiring.
As a Technical Services Specialist, your work begins with building out the products and online recruiting campaigns for our customers. You live in the details, quickly and accurately setting up customer campaigns and tracking to maximize the value to customers. You need to understand the core functionality of our products, and then apply each employer’s unique recruiting needs to ensure campaigns have healthy delivery – the most critical component to delivering value to our customers. After implementation, you need to be adept at analyzing and understanding common issues, as well as finding unique solutions for the stranger ones. You will become knowledgeable about the intricacies of the online recruiting industry, the entire Glassdoor product suite, and the employers we serve.
To learn more, we spoke to Kira Dewey, Glassdoor’s Senior Manager of Technical Services to get the inside scoop on the role, the team and what it’s really like to work at Glassdoor. Here’s what she had to say.
1. How would you pitch this job to a friend in 140 characters or less?
Kira Dewey: Glassdoor product and technical experts critical to the success of our customers.
2. Why is now a great time for someone to join Glassdoor?
Kira Dewey: We’ve redefined the Technical Services team within Customer Success and Glassdoor and need driven and motivated people to help build this new vision. You have the opportunity to intimately get to know our advertising products and recruitment systems, with the opportunity to grow your role and focus over time.
3. What type of person works well with your team and would thrive at Glassdoor?
Kira Dewey: You must be both an independent performer and team player who can handle variable workloads and juggle multiple projects. You are a problem solver who makes decisions in the interest of our customer. Your thirst and excitement for technology make you an evergreen student, so you constantly develop new technical skills and solutions that can improve our products and customer campaigns.
4. What are the essential skills that someone on your team needs to be successful?
Kira Dewey: Strong technical acumen, service-oriented, collaborative, clear communicator, proven analytical thinker… Most importantly, you are excited about Glassdoor’s products and mission!
5. What has inspired you while working at Glassdoor?
Kira Dewey: Glassdoor is fundamentally changing how companies are hiring. By giving some power back to job seekers, they can self-select company attributes and values that match their own. That shared mission and motivation with my colleagues is inspiring! While we have grown significantly since I joined 5 years ago, we are still rapidly reshaping how we can meet the customer’s needs and it’s an exciting challenge.
6. What would you tell candidates has been the most exciting part of your job?
Kira Dewey: The most exciting part is knowing that every day we make a material impact on the campaign delivery of our customers. We live at the critical juncture of our Customer and Product, and must collaborate with multiple teams to be successful. My team is agile and adaptable, but also stubbornly focused on the customer’s experience and delivery. There are always problems to solve and technical discoveries to make.
Glassdoor is a place where you can grow in your career, wherever it begins and transforms. I believe the combination of smart people and exciting problems offers a lot to those who are motivated and determined to succeed here!