Description:

The Part-Time Accessibility Coordinator will take the lead in ensuring access for employees within CSD. Accessibility Coordinator responsibilities also include supporting CSD programs by scheduling/recruiting ASL interpreters, arranging for service providers, and providing excellent customer service to all patrons. This position will lead to the development of standards of practice that will create repeatable and meaningful impacts on accessibility and incorporate CSD’s mission and vision.

Essential Functions:

Serve as staff liaison to CSD and Gridcheck.
Operate as the lead point of contact for any matters specific to clients/interpreters and assist with high severity requests or issue escalations as needed.
Add, cancel or make changes to interpreting requests.
Produce and process schedules and/or reports as requested by administrative staff, customers, or clients.
Recruit and onboard interpreters for internal CSD interpreting needs.
Work with management to identify additional training needs to ensure we are meeting our service level agreements.
Resolve consumer/customer complaints that arise from interpreting situations.
Provide logistical support to interpreting services for consumers.
Ensure all data are accurate and conduct regular internal audits.
The access coordinator needs to gather feedback from requestors/consumers, personal experience, and interpreters using the Gridcheck platform and provide summary reports for platform improvements.
Act as an advocate and stay current with best practices in inclusive access.
Build and maintain strong, long-lasting customer relationships by developing a trusted relationship with key accounts, customer stakeholders, and internal users.
Other duties as assigned.

Requirements:

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

Prior experience providing guest/customer service in a dynamic environment.
Computer competency for data entry and the production of reports and schedules.
Ability to fulfill the company's standards and values when performing scheduling tasks.
Have an eye for detail and organization.
Ability to present a polite and professional demeanor when interacting with customers and colleagues.
Excellent communication skills as well as the ability to present well.
Ability to practice a high level of confidentiality.

Qualifications:

Bachelor’s degree preferred in a related field or 2 years of customer service and scheduling experience.
Experience in working with ASL interpreters.
Ability to work flexible hours.
Ability to communicate effectively using American Sign Language.

Work Environment/Physical Requirements:

This position is largely self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in a virtual office environment utilizing a computer and standard office equipment. While performing the duties of this job, the employee is regularly required to interact collaboratively with the team and stakeholders and communicate via phone, videophone, or text messaging. The employee may be required to occasionally lift and/or move up to 20 pounds. The position may require travel up to 10%.

Communication Service for the Deaf, Inc. is an Equal Opportunity, Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristics protected by law.

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