Grand Rounds is officially a 2019 Glassdoor Best Place to Work
Grand Rounds is a new kind of healthcare company. Founded in 2011, the company is on a mission to raise the standard of healthcare for everyone, everywhere. The Grand Rounds team goes above and beyond to connect and guide people to the highest quality healthcare available for themselves and their loved ones. Grand Rounds creates products and services that give people the best possible healthcare experience. Named a 2019 Best Place to Work by Glassdoor and Rock Health’s 2018 Fastest Growing Company, Grand Rounds works with inspiring employers and doctors to empower them to be the change agents we need to make our shared vision a reality.
Are you energized by engaging with customers and delivering results? Are you a relationship-builder who is organized and detail-oriented? Are you passionate about bringing an elite medical experience to millions of employees and their families?
Grand Rounds orchestrates the analytics, expertise, and technology needed to deliver quality outcomes and cost savings to groups ranging from 1,000 employees to Fortune 50 employers. We help members connect with the right care based on their clinical needs, whether they are establishing care with a primary care doctor, managing a chronic disease or seeking an expert opinion for a complicated case. We seek to remove friction from the care experience by combining the best in data science, clinical expertise & human empathy. Grand Rounds is changing the way people access and consume care.
We are looking for results-oriented relationship builders to join our team and continue our rapid pace of customer growth. This person will represent Grand Rounds to key Mid-market customers (up to 5,000 employees) and thus will embody the Grand Rounds real passion for saving lives through better healthcare quality.
The Account Manager is responsible for the success of his/her customer relationships. The specific AM responsibilities include the following:
Serve as the primary relationship owner for employer customers, focusing on customer health, revenue retention and revenue expansion opportunities
Ensure that Grand Rounds and the Customer have a documented shared definition of success
Actively mitigate customer risks
Collaborate with other vendors in customers’ benefits ecosystem, to ensure that our programs are coordinated to optimize the member experience and the customer investment
Facilitate conversations to continually update customers on Grand Rounds products and services
Partner with internal teams to deliver and execute a robust engagement strategy
Drive utilization and ROI across Grand Rounds services to meet customer expectations and contractual commitments
Deliver regular customer reports on member engagement, utilization, clinical impact and ROI
Deliver gross margin in the goal range
Own customer renewals and revenue retention
Internal - Contributions to Grand Rounds:
Collaborate with internal teams to identify innovations to better serve Grand Rounds customers and patients
Contribute to product roadmap planning, providing an important customer and patient voice
Build broad customer referenceability to help grow our customer base
Minimum 8-10 years of experience in account management of HR / Benefits / Healthcare with employers or other mid-market groups
Experience in employee benefits or healthcare required
Excellent track record of exceeding customer expectations
Excellent communication skills
Demonstrated ability to work cross-functionally in a fast-growing organization
Entrepreneurial core; ability to innovate, think creatively, and solve complex problems
Passion for the Grand Rounds product suite; belief that these platforms are transforming how we access and utilize healthcare
Willingness to travel (estimated 20%)
Grand Rounds is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.