Air Travel Agent- Group Tours

4.7 Odysseys Unlimited – Newton, MA 24 days ago
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Title: Air Operations Coordinator

Reporting to:
Director, Air Operations

Start Date: Immediate

Overview:

This position requires a candidate who is an experienced travel professional with current industry experience and a high level of customer service. The position requires managing and operating the air component for a number of tour programs. The position requires strong communication and organizational skills.

Responsibilities:

  • Actively manages the planning and execution of flight itineraries and the e-ticketing procedures for assigned tour programs, providing quality airline routings while maintaining financial goals of the company.
  • Process all departure and guest tasks daily in Guest Management System (GMS)
  • Manage space updates and cancellations as needed to airline group departments.
  • Negotiation of airport hotel and/or airport transit lounge contracts as needed.
  • Top customer service support to Customer Service, Reservations and Product Development
  • Monitoring of flights and providing assistance for airline service disruptions.
  • Assume responsibilities for other projects as needed.

Qualifications:

  • Must have minimum experience of 3 years with SABRE GDS with proven skills.
  • Knowledge of international fare rules, all aspects of airline ticketing, exchanges, private, bulk & IT fares, Phase IV ticketing, SABRE group management tools.
  • ARC processing and TRAMS experience preferred
  • Excellent planning and organizational skills to effectively manage travel details and timelines.
  • Ability to multitask and work in a fast-paced, deadline oriented environment.
  • Strong communication skills, both internally and externally.
  • Strong interpersonal skills to work well with internal and external partners.
  • Detail oriented with a strong quality ethic and passion for delivering excellent customer service.
  • Excellent Computer Skills including Microsoft 2007-10 Word, Excel and Outlook.

No recruiters or phone calls please.
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