Assistant General Manager

3.8 Hal Smith Restaurant Group – Phoenix, AZ 12 days ago
$31k-$51k(Glassdoor est.)

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Glassdoor Estimated Salary

$40,000/ year

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Charleston's is a casual, upbeat restaurant with a modestly priced menu featuring traditional American classics prepared from scratch daily. The atmosphere is warm, cozy, and inviting utilizing dark woods and gas lighting to create a handsome, casual and comfortable décor. Charleston's focuses on providing it's guests with excellent price value and selecting the highest quality ingredients.


Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved
  • Manage operations with passion, integrity, and knowledge while promoting the culture and values of the restaurant;
  • Implement new company policies and procedures by developing plans and instructing staff
  • Provide direction to shift leaders, and staff to achieve restaurant goals
  • Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
  • Provide coaching and feedback to managers and staff and assess performance on an ongoing basis
  • Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
  • Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
  • Consistently monitor product and labor costs to remain within goals
  • Solicit guest feedback to understand the needs and wants of customers
  • Train and coach staff on guest services principles and practices
  • Follow the restaurant policies and procedures, including those for cash handling and safety/security
  • Monitor and maintain the POS System
  • Assist in new menu implementation
  • Develop and implement creative solutions to areas of improvement
  • Assist in conducting staff and daily pre-shift meetings
  • Assist in any areas of the restaurant when staffing constraints require
  • Identify employee weaknesses and retrain as necessary
  • Education: College degree preferred

    Previous Experience: 2-3 years recent restaurant experience preferred
    • Able to learn and use POS System
    • Able to lift minimum of 10-25 lbs. Complete training in all areas of restaurant
    • Must be able to take direction and delegate responsibilities
    • Able to work in a fast paced environment
    • Able to work nights, weekends, and holidays
    Certifications: ServSafe Certification Preferred Additional Skills: Spanish (+)
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