This is a full-time 40 hour a week position, with required weekend days.

THE POSITION:

We have an exciting opportunity at our Boston Animal Care and Adoption Center for an Animal Welfare Specialist. The vision of the MSPCA Animal Protection Division is to proactively address the underlying issues that put animals at risk. We value our connections to communities and organizations, and serve as a resource to protect the largest number of animals possible. Animal Welfare Specialists (AWS) are at the forefront of this mission, working directly with people and their pets to effect positive change in our community. Some job responsibilities include:

Working hands-on with several species of animals, evaluating their physical and behavioral health and implementing training and medical plans to increase their adoptability and quality of life in the shelter.
Facilitating adoptions by matchmaking animals with prospective adopters using a conversation-based approach with a goal of identifying the best possible outcome for the person and the animal.
Assisting in the surrender of an animal in an empathetic and compassionate manner that is free from judgment.
Working one on one to offer problem solving advice and connect people with affordable veterinary and behavior resources that will help people retain and build upon the relationship they have with their animal.

APPLICANT REQUIREMENTS:

We are looking for applicants with at least one year of previous work with animals and at least one year of experience in a customer service/client care position. Previous animal shelter experience is a plus! Applicants should also demonstrate excellent judgment and interpersonal skills and are eager to work to support the human-animal bond.

Applicants with a proficiency in Spanish are strongly encouraged to apply.

Please detail your animal care and customer service experience in your cover letter.

WHO WE ARE:

The MSPCA is one of the oldest and most venerable humane organizations in the world. We work together as a community to deliver on our mission of advancing the health and welfare of animals. Sharing in this vision provides meaning to our employees and adds an important dimension to our work.

OUR BENEFITS:

Our compensation package includes health, dental and life insurance, 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, employee discounts for pet health care, and free on-site parking.

Experience

Required

1 year(s): Previous experience working with animals
1 year(s): Experience in a client care or customer service position

Education

Required

High School or better

Skills

Preferred

Previous Animal Handling Experience

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