Business / Operations Analyst -Field Operations Department

3.5 City of Glendale, AZ – Glendale, AZ 23 days ago
$51k-$81k(Glassdoor est.)

Company Rating

3.5
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Glassdoor Estimated Salary

$64,000/year

$51k
$81k
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Description

This position provides functional and analytical support to drive initiatives and enhance operational efficiencies and effectiveness in all areas of the Field Operations Department.

Duties include: analysis and development of productivity systems to streamline and improve operations; determine performance standards/KPIs and develop tracking and trending tools; conduct rate/fee model and vehicle fleet analyses; prepare and present recommendations to optimize operations; develop action plans and implement continuous improvement initiatives and innovative business solutions.

Essential Functions
  • Operations and program evaluations include: comprehensive examination of work units, programs, activities, processes, and management systems to assess whether they are achieving economy, efficiency, and effectiveness; identifying weaknesses, gaps and/or other areas for improvement in existing operations and programs; and presenting needs analyses and recommendations to management.
  • Data collection, analysis, and reporting activities include: assisting the department and work units in the design, development, and implementation of surveys and other data collection methods; establishing benchmarks and key performance indicators in alignment with current industry standards; analyzing data through statistical and cost accounting methods; and preparing and presenting results to management and staff.
  • Performance and process management duties include: researching and promoting the use of performance management practices and methodologies; aligning departmental practices and systems with nationally recognized performance criteria; designing, developing, and implementing continuous improvement processes, practices, systems and programs; building internal systems within the department for performance measurement; and assisting staff with the development of action plans and implementation of optimization efforts.
  • Strategic and operational planning activities include: facilitating the development and implementation of department/work unit strategic and operational plans; and assistance with identifying measures for tracking performance and progress toward achieving goals, and developing reporting and monitoring systems.
  • Conduct rate/fee model and vehicle fleet cost and usage rate analysis and provide recommendations for various Public Works operations, to include but not limited to solid waste collection and disposal operations, equipment and facilities maintenance, streets, transit, airport and cemetery operations; develop justification and documentation for rate, fee and equipment recommendations for management and City Council.
  • Evaluates, designs, and creates reports, spreadsheets, flowcharts, and other necessary documents, including presentation materials and PowerPoint presentations; conducts presentations and training for staff, management, City Council and the public.
  • Performs other related duties as assigned.
Minimum Qualifications & Special Requirements

Bachelor's Degree in Management Sciences, Organizational Development, Statistical Analysis, Public Administration, Business Administration or a related field. Three years of related professional work experience in organizational efficiency and effectiveness that includes any combination of performance management and measurement, process improvement, strategic planning and data collection and analysis. Preference will be given to candidates with fee/rate modeling and analysis experience.

Knowledge of:
Performance management and measurement techniques
Research and analysis methods and the elements of report preparation
Survey design and sampling protocols and techniques
Performance auditing, benchmarking and best practices research
Process improvement tools and techniques
Strategic planning and change management
Customer satisfaction research methods
PC software applications and computerized data management systems
Principles and practices of public administration and of local government structure and services
Project management principles and practices
Analytical and forecasting methods
Computerized relational databases, spreadsheets, and word processing software
Microsoft Office products and other relevant technologies

Skill in:
Group facilitation
Process mapping
Cost accounting
Strong computer and analytical skills
Time-motion studies and productivity measurement
Survey design and management (customer and employee)
Data analysis, summary, interpretation and presentation
Oral and written presentation development and delivery
Project management and problem solving

Ability to:
Produce clear and concise reports and proposals incorporating complex information
Recognize and diagnose individual, group or department activities that inhibit productivity and high performance
Prepare clear, concise, and accurate written documents and reports
Communicate clearly, concisely, and convincingly in front of small and large groups
Work independently and conduct special studies and investigations as required
Exercise initiative and independent judgment to analyze data and draw conclusions that are meaningful, and make decisions and recommendations that are useful and actionable for management
Establish and maintain effective working relationships with city officials, governmental agencies, and employees of all levels and the general public
Develop and deliver presentations.
Work effectively under stress.
Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Analyze problems and make recommendations for improvements.
Listen and communicate effectively with a diverse group of people including employees, managers and citizens to address concerns and recommend alternatives.
Manipulate and create data tables to troubleshoot problems or enhance data information.
Comprehend and make inferences from written material.

Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.

Special Requirements
Valid Arizona driver's license

Physical Requirements

Working Conditions:

Office setting. Occasional to frequent site visits in the field.
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