Continuous Improvement Program Coordinator

3.9 Massachusetts General Hospital – Charlestown, MA 11 days ago
$38k-$52k(Glassdoor est.)

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The Continuous Improvement Program Coordinator organizes, collaborates, and communicates lean transformation and continuous improvement processes with all CCM divisions. This will include providing and advising on related training for current and new employees. The CI Program Coordinator will assist the KPO to meet departmental objectives and will work with the Leadership Team and front-line staff to drive change, to meet business targets, and improve quality through continual improvement efforts.

  • Collaborate with departmental leaders to develop, plan, support, and execute initiatives to deliver measurable and sustainable results.
  • Ensure employee involvement with CI initiatives at every level of the organization.
  • Establishes and maintains strong working relationships with:
    • CCM department staff & leadership
    • MGH Research groups, supporting departments, and Allied Health colleagues throughout the hospital and in Partners’ Quality, Safety, and Value programs.
  • Actively promote and influence the sharing of resources, ideas, training, networking and knowledge sharing. Including the promotion of recognition and employee engagement opportunities.
  • Identify opportunities to implement common processes and best practices from other sites and businesses.
  • Ensure reports and marketing materials are designed to draw attention and engage key audiences.
  • Facilitate lean workshops and trainings to drive measurable improvement.
  • Ensure action plans are executed in a timely manner, progress is tracked and reported.
  • Move new projects from "Idea stage" to implementation by: organizing a strategy, collecting information, and tracking task completion.
  • Perform set routine tasks in an established time frame, as well as independent projects requiring detailed reporting and observations.
  • Accountability to adhere to a budget and to track any associated cost savings.

Department CI initiatives include, but are not limited to:

  • 5S
  • JI/TWI standard work (develop & follow SOPs)
  • Structured problem solving
  • Idea generation
  • Visual controls & the visual workplace
  • Process flow & value stream mapping
  • Using metrics
  • Total Preventive Maintenance (TPM)
  • Flow/ pull
  • Kaizen events (process improvement teams)
  • Continuous improvement events & tours
  • Curriculum development & training
  • Mentoring at the gemba
  • Evaluate and develop training modalities appropriate for the role and situation
  • Advise and contribute to strategic planning & change management initiatives
  • Serve on committees & teams that advance CI culture.

Other duties as assigned

  • BA/BS required; degree in related field preferred.
  • Minimum of 1 year of experience functioning in a project or operational management position.
  • Proven track record in team facilitation, training development and delivery experience.
  • Proficiency with MS Office software (Excel, Access, PowerPoint). Visio and video editing a plus.
  • Familiarity with laboratory animal science and medicine preferred.
  • Writing and presentation samples required.

  • A working knowledge of the Toyota Production System/Lean Management and Lean Thinking
  • Proven ability to apply lean concepts across entire value stream from suppliers/vendors to customer/researcher.
  • Excellent organizational and time management skills.
  • Excellent mentoring, coaching, and consulting skills.
  • High degree of professionalism, discretion, and confidentiality.
  • Ability to develop effective relationships with a broad array of people from diverse backgrounds.
  • A customer-focused attitude and enjoys working with similarly dedicated persons in a team fashion within a high-energy research environment.
  • Strong leadership skills including ability to lead via influencing others.
  • Effective listening skills.
  • Ability to secure support for the best option amongst multiple competing alternatives.
  • Decisive with a willingness to take the calculated risk.
  • Tenacious with a strong desire and ability to overcome workplace obstacles.
  • Hands-on experience developing and delivering successful training programs.
  • Demonstrated success in organizing and executing complicated projects.
  • Strong analytical, organizational and problem-solving skills.
  • Excellent verbal and written English communication skills, including document writing, presentations, emails, and speaking.
  • Willing to pursue CI in the duties described above, including but not limited to, additional training and education opportunities as they may arise.
  • A significant amount of time will be spent in the animal facilities with extended periods of standing and walking, climbing stairs and working around heavy equipment, which have a variety of environmental conditions. Specifically, employees may be exposed to noise, dust, chemicals, extreme heat, and animal waste products. The duration of exposure to any of the above is dependent on the assigned duties. Travel for TPS/Lean training will also be required.
  • In addition, there will be work in an office environment that will require sitting and some standing to facilitate meetings.


  • This person will not have any direct reports.


  • Establish a budget annually for the above duties during CCM’s annual budget process.
  • Seek the most cost-effective strategies to meet department objectives and to perform above duties.
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