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Mecca Brands Pty Ltd4.3
Customer Care Specialist
New South Wales
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Are you known for your ability to learn on the fly and your exceptional problem-solving skills? Are you the customer whisperer who receives buckets of compliments, surprising and delighting even the most mission-oriented shopper? Are you passionate about helping customers and championing MECCA’s customer experience?

If you answered a big resounding YES to these questions, it sounds like it’s about time you added Customer Care Specialist to your repertoire!

We have Full Time, Part Time and Casual roles available for our Customer Care team. This position is based in Melbourne with a hybrid working model in place.

The Role You Could Play

Customer Care Specialists are responsible for helping to ensure that MECCA delivers the ultimate customer experience every single time, working across phones, live chat and email. In this role, you will be the ultimate ambassador of our industry leading service – solving customer problems and providing an informative and engaging experience!

We’re looking to find Customer Care Specialists who will form part of our various teams in Customer Care – Generalist, Operations and Community Management.

Throughout the recruitment process, we will work with you to leverage your unique retail or call centre experience, passions and strengths to align you to the team that best suits you.

Our Teams
  • Our Generalists are the team who deal with most inbound queries from our customers. Every day will look different, you will be responding to our customers through phone, email and live chat. Problem solving, a positive attitude and an eagerness to surprise and delight customers is key for our generalists as they move from a variety of enquiries such as questions on our Loyalty program, delivery investigations and Service booking requests
  • Our Operations Customer Care Specialists handle our ‘back of house’ processes within the Customer Care team. They’re the returns, held short and fraud verification experts within Customer Care and leverage their attention to detail, problem-solving skills and passion to provide exceptional customer service
  • Our Community Management Specialists are the team who correspond with our customers through our social channels (Tik Tok, Chit Chat, Instagram, Google Reviews and LinkedIn). Their ability to assess risks and bring joy to our social channels allows them to provide the ultimate customer experience across our social media channels.

Your responsibility will be to help ensure we deliver the ultimate customer experience every single time, whatever team you may be in. In these roles, you will be the ultimate ambassador of our industry leading service – solving customer problems and providing an informative and engaging experience!

What You Will Bring

At MECCA we live and breathe our values and do whatever it takes to embrace a positive and energetic culture. We are looking for someone that always does what’s right by the customer and champions service experience, while also maintaining knowledge of our products, services, policies & procedures.
Our perfect candidate has:
  • A true passion for the MECCA customer experience, as well as our amazing brands & products
  • A motivated, can-do attitude, and the maturity & resilience to work autonomously as well as part of a team
  • A friendly, calm and professional manner when dealing with customers
  • A commitment to growing and challenging themselves to meet and exceed KPIs
  • Fantastic written communication skills, including great spelling & grammar
Your Life At MECCA
Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!
Some of our other team member benefits include:
  • Professional development programs and first-class digitised learning offering
  • Health and well-being initiatives
  • Reward and recognition programs
  • Access to bonus and incentive programs
  • Quarterly product allowance
  • Unlimited 40% discount
There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.
To learn more about life at MECCA Brands, follow us on LinkedIn at
MECCA Brands
or @lifeatmecca and for all current opportunities, visit
http://www.mecca.com.au/careers
www.mecca.com.au/careers
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