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Customer Service Agent

3.1 AIT Worldwide Logistics – Itasca, IL 6 days ago
$34k-$50k(Glassdoor Est.)

Company Rating

3.1
StarStarStarStarStar

Glassdoor Estimated Salary

$19/ hour

$16
$24
  • Job
Wake up each day to be part of a movement. A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.

our people deliver.®

Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.

Position Overview:

Our Residential Delivery team continues to be a fast-growing department within AIT, one of the many solutions we provide our clients in the third-party logistics space! Through a nation-wide network, we provide high-quality, customizable solutions for our customers that focus on furniture assembly, outdoor equipment, fitness equipment, game table assembly even appliance hook-ups and disconnects.

AIT is seeking a Customer Service Agent to join the Residential Delivery team! The Customer Service Agent will have the opportunity for assisting in answering internal and external emails, phone calls, and live chats for customers regarding their residential delivery service.

You will be the first point of contact with our clientele so the ability to engage the customer and make them feel great about doing business with us is key to our success in the Residential Delivery vertical of AIT.

The ideal candidate will have excellent customer service skills and can work in a high pressure, fast-paced work environment.

What You Will Be Doing Day-to-Day:
  • Respond to phone calls, emails and chats from AIT customers and partners regarding consumers inquiring about shipment status, scheduling, claims and/or disputes
  • Monitor the database of scheduling appointments delivery and pick-ups
  • Resolve issues with shipments by engaging with AIT partners, consumers and vendors
  • Provide outstanding and courtesy communication to all customers both internally and externally
  • Identify and accesses customer needs managing a large incoming call volume daily
  • Resolve customer disputes effectively and in a timely manner
  • Emulate and uphold AIT's Core Values/Behaviors
The working hours for this role would be Monday Friday, 9 AM 6 PM

What We Look for in Teammates:
  • A team player who works well with others being respectful to our teammates is a Core Value!
  • A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
  • Growth mindset being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
  • Customer service focus we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
Other Skills We Hope to See:
  • High School Diploma/GED required
  • Associate's or Bachelor's Degree preferred
  • At least one (1) year in a call center or Customer Service role
  • Strong problem solving skills with ability to develop new ideas and innovative solutions
  • Detail-oriented individual with great communication skill; oral and written
  • Ability to work in a fast-paced, high pressure environment
  • Knowledge of the AS400/World port system(s) preferred but not needed
  • Proficient in MS Office (i.e. Outlook, Word, Excel and Internet Explore)
  • Team player to lend a helping hand
  • Superb phone etiquette skills
  • Ability to multi-task multiple tasks/assignments with great attention to detail and organizational skills
What AIT Can Offer You:
  • Growing company with a record year in performance that continues to scale!
  • Hands-on and passionate CEO who understands the importance of hiring great talent passionately caring for co-workers is a Core Value!
  • Laid-back and open-door work environment
  • High Performance culture with a focus on a growth mindset where continuous improvement is embraced
  • Opportunity for advancement
  • Competitive compensation package
  • Full line-up of benefits
  • Tuition assistance
  • Volunteer program it's also a Core Value we actively engage in our communities!
About AIT Worldwide Logistics:

Founded in 1979, Itasca, Illinois-based AIT Worldwide Logistics is a full service transportation management provider. With continental headquarters in Chicago, Amsterdam and Hong Kong, AIT's offices form a vast network spanning the globe. By coupling a flexible business model with robust technology that presents end-to-end shipment visibility, AIT delivers precisely tailored supply chain efficiencies for almost every industry imaginable. Leveraging creative, competitively priced multimodal solutions, AIT removes the complexity from global logistics puzzles, helping companies thrive by regaining focus on the core goals of their business.

AIT Worldwide Logistics is an Equal Opportunity Employer M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5318 or email your resume to careers@aitworldwide.com
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