The CBE Group Customer Service/Collection Representative Job in Cedar Falls, IA | Glassdoor

Customer Service/Collection Representative

The CBE Group – Cedar Falls, IA

Job Description

CBE Companies has an immediate need for Commercial Collection Representatives in our Cedar Falls, IA & Waterloo, IA offices.

Job Summary

As a Commercial Collection Representative, you will be responsible for establishing account resolution on high balance, commercial accounts. To succeed, you must thrive in a fast-paced, multi-faceted, deadline-oriented environment and have the confidence to communicate with business executives. We pride ourselves on a corporate culture with a strong track record of success, and we're looking for people who value opportunity, challenge, innovation, results and fun!

Requirements of the position:

  • High School Diploma or its equivalent
  • 3-5 years experience working in a business to business environment. An accounting, finance, legal or Sales background is a plus.
  • Competitive Spirit, an unrelenting drive to be the best
  • Self-starter with great attention to detail
  • Skills and confidence to communicate with business executives to resolve very large balance account balances
  • Proven understanding of basic business principles, including invoicing, receivables, payables and loans
  • Understand insurance filing and ability to resolve outstanding, disputed and unpaid medical claims a plus
  • Ability to locate the appropriate party within a commercial entity to facilitate the payment of the account
  • Understand the full cycle of commercial bankruptcy and current bankruptcy laws
  • Understand the sale and purchase of businesses
  • Understand the laws relating to closure of businesses
  • Ability to analyze complex information provided by our client
  • Ability to use creativity to problem solve
  • Ability to build professional relationships
  • Powerful telephone communication, persuasion and negotiation skills
  • Strong work ethic demonstrated through productivity measurements, attendance, history of exceeding individual and team goals
  • Computer experience and typing skills required
  • Ability to learn new information and integrate new processes

If you have any questions about this position, please email us at

EOE AA M/F/Vet/Disability.

Background checks & drug testing required.