The role of a Call Center Representative is to represent European Wax Center in a professional and consistent manner, while upholding the company's core values. This position is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns. The Call Center Representative is the first impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude.
Duties and Responsibilities:
Ability to be friendly and engaging on the phone with guests.
Ability to focus on phone calls in a fast-paced environment
Ability to handle escalated calls with confidence and professionalism.
Must be a team player and pick up shifts, if needed
Responsible for educating guests on current in-center promotions.
Responsible for arriving to work on time.
Responsible for following all corporate policies and procedures.
Responsible for center cleanliness
Other duties as assigned
Knowledge and Skill Requirements:
High school diploma or equivalent is required.
Ability to prioritize work effectively.
Strong verbal communication skills.
Ability to receive constructive feedback from team and management
Must have flexibility to meet shift requirements, be able to work flexible days/hours, including weekends
A positive, friendly, upbeat, and personable demeanor.
An ability to work independently with limited supervision.
Full understanding of the EWC values, vision, and strategy. The duties of this position may change from time to time. Pacific Wax, LLC, Cascade Wax, LLC and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Job Types: Full-time, Part-time'
Multiple locations/Work Remotely: No
Job Types: Full-time, Part-time
Pay: From $13.69 per hour
Employee assistance program
Flexible spending account
Health savings account
Whether you’re coming in for a bikini line wax, brow wax or body waxing service, all of our guest service associates & waxing specialists ensure that your experience at European Wax Center is comfortable and leaves your skin feeling smoother than ever before.
Pay: $13.69 per hour
Job types: Full-time
Education: No education required
Work location: On-site