Cover for European Wax Center
European Wax Center - Franchise3.2
Division of European Wax Center
Customer Service Representative
Marlboro, MA
Employer est.:$14 Per Hour

The role of a Call Center Representative is to represent European Wax Center in a professional and consistent manner, while upholding the company's core values. This position is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns. The Call Center Representative is the first impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude.

Duties and Responsibilities:

Ability to be friendly and engaging on the phone with guests.

Ability to focus on phone calls in a fast-paced environment

Ability to handle escalated calls with confidence and professionalism.

Must be a team player and pick up shifts, if needed

Responsible for educating guests on current in-center promotions.

Responsible for arriving to work on time.

Responsible for following all corporate policies and procedures.

Responsible for center cleanliness

Other duties as assigned

Knowledge and Skill Requirements:

High school diploma or equivalent is required.

Ability to prioritize work effectively.

Strong verbal communication skills.

Ability to receive constructive feedback from team and management

Must have flexibility to meet shift requirements, be able to work flexible days/hours, including weekends

A positive, friendly, upbeat, and personable demeanor.

An ability to work independently with limited supervision.

Full understanding of the EWC values, vision, and strategy. The duties of this position may change from time to time. Pacific Wax, LLC, Cascade Wax, LLC and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Job Types:
Full-time, Part-time'


Work Location:

Multiple locations/Work Remotely: No

Job Types: Full-time, Part-time

Pay: From $13.69 per hour



401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid training

Vision insurance

About European Wax Center

Whether you’re coming in for a bikini line wax, brow wax or body waxing service, all of our guest service associates & waxing specialists ensure that your experience at European Wax Center is comfortable and leaves your skin feeling smoother than ever before.

Pay: $13.69 per hour

Job types: Full-time

Education: No education required

Work location: On-site

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