Cover for Online Labels
Online Labels4.6
Customer Service Representative
Sanford, FL
Rating Highlights
Compensation & Benefits : 3.9
Culture & Values : 5.0
Career Opportunities : 4.6
Work/Life Balance : 4.2
Job & Company Insights
Job Type : Full-time
Job Function : customer service representative
Industry : Business Services
Size : 51 to 200 Employees
Job

If you excel at providing excellent customer service (over the phone, through ticketing and chat) and prefer inbound calls vs. outbound – we want to hear from you!

CUSTOMER SERVICE REPRESENTIVE

Two shifts available: Sunday- Wednesday 9am-8pm

Wednesday- Saturday 9am-8pm

Located in the Lake Mary/Sanford, FL area, OnlineLabels.com is one of the internet's largest suppliers of labels made for printing in desktop laser, inkjet, and thermal printers (go to http://www.onlinelabels.com/ge... (http://www.onlinelabels.com/general/careers.aspx%C2%A0%3C/i%3E%3C/b%3Eto) learn more).

Our environment is team oriented and collaborative. We offer a fun (game rooms, gym, massage room), casual (Yup, jeans and t-shirts!), competitive (How good are you at cornhole!?) work environment. You can expect to work with your peers to manage resources, enhance work processes, and improve overall service delivered to our customers. In addition, you'll be a technical resource to your team, peers and to other business groups by answering questions, sharing perspectives, suggesting new and creative ideas, and participating on projects.

Summary of Responsibilities

  • Shares in daily responsibilities of Customer Service Department.
  • Handle incoming customer inquiries by phone, email, and live chat.
  • Build and support teamwork throughout the organization.
  • Demonstrates an exceptional standard of quality, this involves attention to detail, problem-solving, and accountability for excellent results.

Required Skills

  • 1+ year(s) of relevant experience (inbound phone/ticket/chat customer service)
  • Strong written and verbal communication skills
  • Strong computer skills

Other Skills

  • Ability to multitask.
  • Collaborative working style and the ability to work either independently or in a team environment.
  • Focused on delivering high-quality outputs.
  • Independent, reliable, self-motivated, and detail-oriented.
  • Customer/Client-focused attitude and positive team orientation.
  • Strong interpersonal skills and ability to work with clients and other business partners.

Hours, Pay & Benefits

Required Shift - Two shifts available: Sunday- Wednesday 9am-8pm

Wednesday- Saturday 9am-8pm

Pay rate $13-$14. Benefits include health insurance, 401k, and monthly bonuses based on performance. Additional benefits include casual team-oriented work environment, on-site gym, game rooms and lots of other perks

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