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Customer Service Representative-WFH
New York, NY

Customer Support Specialist - Work From Home

  • In order to qualify for this WFH position, you must reside in one of the following states: DC, DE, CT, MA, MD, NH, NJ, NY, RI, ME, OH, PA

Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you’ll redefine how our customers engage with the latest product offerings, media and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.

As a Customer Support Specialist, you’ll serve as the first line of technical support for our consumer or business customers. You’ll take on complex call types ranging from service support and billing to retention and repair. Due to the scope and breadth of your calls, you’ll need to be adept at shifting between call types without missing a beat. Your success will be dependent on your ability to troubleshoot technical issues with ease. You’ll need to be an expert in our products and services, understanding how they work and feel incentivized by resolving technical issues and offering operational improvements.

You may also be required to:

  • Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
  • Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.
  • Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.
  • Proactively engage T3 support (network and IT) to address & resolve issues.
  • Remain proficient in all billing, rate plan and feature matters.

WFH Requirements:

  • Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). Company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
  • Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
  • Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

We prefer that you have:

  • 6 months to 1 year of customer service/sales work experience
  • Familiarity with Windows computers
  • An ability to deliver regular and reliable attendance

So, what’s in it for you?

We’ll offer paid-training that you’ll be required to complete from home as well as resources to encourage your career growth. We also offer a competitive compensation package. This role starts at $19.85 per hour. You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:

  • Eligible AT&T wireless plans (up to two accounts per employee) and wireless accessories
  • Free AT&T TV or U-verse TV - $10 tech and/or equipment fees may apply
  • AT&T wireless home phone and internet (up to 10 lines)
  • AT&T phone (formerly U-verse Voice) and Digital Life

We’ll also provide 4-6 weeks of training on the latest technology, devices and our entire lineup of products, services and promotions. You’ll have everything needed to hit the ground running. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws.

There’s no better time than now to dial into a career with AT&T. If you’re ready to join our team, let’s talk! Apply today. #virtualjob #virtualwork


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Company overview

10000+ Employees
Company - Public
Telecommunications Services
$10+ billion (USD)

AT&T ratings

  • 58 %
    Recommend to a friend
  • 52 %
    Approve of CEO
  • CEO John Stankey
    John Stankey
    6,425 Ratings
  • Career Opportunities
  • Comp & Benefits
  • Culture & Values
  • Senior Management
  • Work/Life Balance

AT&T reviews by customer service representative

  • "money and bonuses and comp pay is great" (in 478 reviews)
  • "Good benefits Pays well Nice work location" (in 335 reviews)
  • "good management and support from co" (in 227 reviews)
  • "Good work life balance" (in 221 reviews)
  • "good training prior real field work" (in 214 reviews)
  • "Pay is low." (in 478 reviews)
  • "Benefits at start of employment" (in 335 reviews)
  • "Just really awful work and bad management" (in 227 reviews)
  • "no work life balance at all! Met many who were going through divorces or on the verge of divorces!" (in 221 reviews)
  • "Training was not good." (in 214 reviews)

AT&T – Why work with us


At AT&T, we live true to our values – doing the right thing, every time. We think big – because we’re all about innovation and connecting the world to greater possibility. We make a difference – in our communities and with each other. Join us and you’ll find limitless opportunity for the training and career development you want to achieve your professional dreams.

So give us a follow on your favorite social channels, and you’ll get an inside look at what #LifeAtATT is really like.  

Follow us on Facebook, Instagram, LinkedIn, and Twitter.


AT&T benefits

3 Ratings

Employer summary

Across our company, our people are leading the way for everything we do. That’s why we’re committed to giving our team members the benefits, tools and resources they need to reach their fullest potential – both professionally and personally. 

Our benefits are so much more than health and well everything else we do at AT&T, our benefits are top notch.  In fact, they have their own page...check it out while you are shopping for your next great opportunity.  We're sure you'll like what we have to offer.  We don't just offer benefits...we offer Rewards

ATT Rewards

Employee benefit reviews

Most commented

  • Health Insurance(1817 comments)

    "real good insurance coverage cheap"

  • Vacation & Paid Time Off(1136 comments)

    "alot of pto just have to request ahead of time"

  • 401K Plan(874 comments)

    "3.5 % cont to plan vested 2 years"

  • Dec 6, 2023
    Current Sales Associate in Miami, FL, Florida

    401k amazing but stressfull but can make it happen

  • Dec 7, 2023
    Current Employee in Houston, TX, Texas

    Have changed. Not as good as they used to be.

  • Dec 6, 2023
    Current Marketing in San Francisco, CA, California

    Benefits are getting smaller each year

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