Frontdoor Logo
Customer Service RepresentativeII/Authorizer - 100% Remote
Atlanta, GA

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit

Position Overview

Interprets contracts and coverage for all inquiries from customers, technicians, and contractors. Negotiates pricing with contractors when applicable. Informs customers of non-covered claims when applicable. Provides any necessary follow-up. Communicates effectively, utilizing all departments and resources. Answers all authorization customer inquires regarding HVAC systems as well as other system and appliance customer inquiries.


Job Responsibilities

Responsible for authorizing diagnosis and repair/replacement of covered systems or appliances.

Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.

Provides any necessary follow-up.

Provides technical resource knowledge for colleagues.

Handles HVAC authorization customer inquiries as well as other system and appliance customer inquiries.


Job Requirements

High school diploma or general education degree (GED) required; and/or 1-3 years of customer service experience and/or training required, or an equivalent combination of education and experience

Knowledge of contract coverage, including systems and appliances

Knowledge of business unit policies and procedures

Customer service and conflict resolution

Computer skills (Microsoft Word, Excel, Outlook)

Attention to detail

Ability to multi-task

Ability to adapt to a fast-paced environment

Other/State Specific


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ID 2022-2902

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp

Average base salary estimate

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Company overview

1001 to 5000 Employees
Company - Private
Security & Protective
Management & Consulting
Unknown / Non-Applicable

Frontdoor ratings

  • 57 %
    Recommend to a friend
  • 61 %
    Approve of CEO
  • CEO Rex Tibbens
    Rex Tibbens
    73 Ratings
  • Career Opportunities
  • Comp & Benefits
  • Culture & Values
  • Senior Management
  • Work/Life Balance

Frontdoor reviews by customer service representative

  • "Great benefits and support" (in 2 reviews)
  • "5 days week, day shift, decent pay" (in 1 review)
  • "An incredible work culture ." (in 1 review)
  • "Frontdoor is the healthiest work place ever!" (in 1 review)
  • "They have great leadership" (in 1 review)

Frontdoor benefits

3 Ratings

Employee benefit reviews

Most commented

  • 401K Plan(4 comments)

    "401k marching up to a certain percent"

  • Health Insurance(4 comments)

    "Frontdoor pays part of the monthly premium"

  • Vacation & Paid Time Off(3 comments)

    "Unlimited Paid time off which is nice"

  • Nov 20, 2023
    Current Supervisor in Memphis, TN, Tennessee

    It is a very comprehensive benefits package.

  • Oct 13, 2023
    Current Lead Authorization Coordinator in Memphis, TN, Tennessee

    Everything about this company was great

  • Oct 11, 2023
    Current Senior Manager in Memphis, TN, Tennessee

    Unlimited PTO, 401k matching, health insurance, maternity leave (some of which is paid)

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