About the Role

We are seeking a Customer Success Specialist to join our team. The ideal candidate will ensure customers’ success starting with implementation and be with them for their LiveBy journey helping them reach maximum value for our products and services. You will work closely with our sales, support, and product teams to ensure that our customers are successful in using our software.

Responsibilities

Onboard new customers by providing them with training on our software, including how to use our features, and provide ongoing support throughout their journey
Proactively reach out to customers to ensure that they are using our software effectively and efficiently
Develop and maintain strong relationships with customers, becoming their trusted advisor and advocate
Monitor customer usage, track key performance indicators, and identify opportunities for improvement
Troubleshoot technical issues and be their liaison until the issue is resolved.
Work closely with the product team to ensure that customer feedback is incorporated into product development
Ensure timely and accurate billing for customers, working with the billing team to resolve any discrepancies
Assist with off-boarding customers, ensuring a smooth transition and identifying any reasons for their departure

Qualifications

Bachelor's degree in Business, Marketing, or a related field
2+ years of experience in a customer-facing role, ideally in the SaaS industry
Experience in the real estate industry is a plus
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Ability to work independently, manage priorities, and meet deadlines
Knowledge of customer success best practices, including onboarding, engagement, retention, and renewal
Proficient in Documentation, CRMs, and other customer management tools.

If you are passionate about customer success and thrive in helping people, we would love to hear from you!

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