CANImmunize is a Canadian-owned technology company specializing in immunization software. With over 10 years of experience, we developed the Canadian Vaccine Catalogue, the CANImmunize app, and most recently, ClinicFlow, an award-winning software solution that has powered COVID-19 immunization campaigns across the country. Our goal is to provide best-in-class digital solutions to improve immunization practice across Canada and protect the public.

What is the opportunity?

We’re looking for a part-time Customer Support Specialist to join our Customer Support Team and provide front-line technical support to our customers. The ideal candidate will be resourceful and intellectually curious person who can provide authentic, friendly, and professional support to our customers.

You should be a fast learner and have experience working in a technical setting. Top candidates will also have good interpersonal skills, be comfortable dealing with many moving pieces, and have strong attention to detail.

We are a completely remote company and will be accepting applications from across Canada. In this role you will work 4-8 hour shifts on a rotating schedule between 7am - 8pm EST Monday - Sunday. Your primary shifts will be 9am-3pm EST on Saturday and/or Sunday. We work hard to build a schedule that is consistent and suits the needs of our staff. You may be required to work occasional holidays.

What will you be doing?

Strive to build strong relationships with our users
Your day-to-day will include providing prompt responses to our users. You will anticipate and take ownership of their issues, provide simple directions to resolve issues or follow established escalation policies
Complete essential follow-up documentation after each user interaction
Create FAQs, user guides, how-to-videos, contribute to internal documentation
Drive adoption of new products or features by facilitating user awareness of new features and functionalities
Collect client feedback through client interactions, bug reports, and participation in product issue resolutions and product enhancement efforts

What do you need to succeed?

1-2+ years of experience working in a similar position
Open availability, including evenings and weekends
Have an appropriate space to work that is quiet with a stable internet connection
Experience working with Zendesk and/or Jira
Excellent verbal and written communication skills required to communicate complex concepts, workflows, or features
Ability to read tone and adjust communication style accordingly, possess a high level of patience, understanding and empathy. An understanding of computer or information systems and an ability to find solutions even when there is no clear path.
A willingness to be flexible and offer innovative approaches to new challenges.

Nice to have:

Undergraduate or College degree
Bilingualism in French and English is an asset, but not required
A commitment and interest in continuous learning and development (we want you to grow with us)
Previous experience within a startup environment is an asset

What's in it for you?

Commitment to your development and growth through a professional development budget, in-house coaching, and mentorship
Work remotely at a company that has been remote-first for years
Work with a high-energy, fast-paced, and high-performing team
Hourly Wage: $22-$25, commensurate with experience
Three paid sick days
Necessary equipment and tools to enable you to do your best work
A challenging and fulfilling opportunity to make a tremendous impact on the vision and success of the company

On our team, you will see and feel the direct impact of your work; we are building technology that is already impacting the health of Canadians. Digital immunization solutions have never been more important. You will be surrounded by passionate and caring people; learn how to be an entrepreneur and be at the centre of a highly dynamic business model with tremendous individual and collective potential.

The COVID-19 pandemic has raised vaccination awareness among government and the general public to an all-time high. This cutting edge space is growing rapidly and requires a unique, flexible, and experienced approach to meet the demand. If this excites you, we would love to meet you.

We are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment, however due to high demand, only selected candidates will be contacted to arrange the next steps.

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