About Seso

American agriculture has been facing a labor crisis for decades. Seso is addressing this problem by building the first end-to-end recruiting and workforce management platform for the industry

Seso's mission is to provide agricultural workers with meaningful, safe employment opportunities; provide security for the most critical aspects of America's food production system; and reduce admin costs to employers through software. We are addressing American farmers' biggest pain point - access to qualified labor - through a software-enabled labor solution that automates the H-2A visa. Our comprehensive HR platform not only streamlines and automates the H-2A program, but helps agribusiness seamlessly integrate their efforts across recruitment, onboarding, payroll, and insurance while providing workers access to financial services for the first time!

Seso has raised over $30m from Tier I investors including Index, Founders Fund and NfX, and has been recognized with awards like Forbes Rising Stars and Andreesen Horowitzs', American Dynamism 50.

About the Role

We're looking for a customer success manager who wants to scale their career with Seso. As one of the first CSMs, you will work closely with customers and become a key part of helping them streamline their H-2A program and scale their operations. Furthermore, you will have a pivotal role in shaping how the Seso's software evolves. As an early hire, you will have unparalleled opportunity for ownership and growth within the company.

Responsibilities

Develop and lead the multi-year customer relationship strategy for a portfolio of strategic employers and partners, which promotes productivity, retention and loyalty for Seso's suite of enterprise offerings.
Collaborate with Sales, Operations, and Product teams to execute on and help create playbooks, data points, tools and resources to educate and encourage the upsell/cross-sell/renewal within each account
Actively listen to and partner with customers - from the senior executives to the manager that started their new just yesterday - to understand how they work, their business challenges, how we can help, and mentor
Communicate complex concepts and priorities clearly live and asynchronously to both audiences that have had extensive H-2A experience and those that just started.
Own overall customer relationships, including customer satisfaction, retention, and expansion

Skillset

3+ years of enterprise customer success experience in a fast-paced environment; experience in SaaS and/or a start-up environment strongly preferred
A proven track record of success in process management and a displayed technical aptitude
Excellent organizational skills and ability to prioritize, delegate, multi-task and execute
Superior communications skills (presentation, written, & verbal) in order to communicate effectively across levels and organizations
Ability to navigate complex and emotional situations in a professional manner
You have a demonstrable interest in agriculture and improving the lives of farmers and farmworkers
Bonus if you can speak Spanish

The base salary range represents the low and high end of Seso salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of Seso's total compensation package for team members and other rewards.

Diversity is more than a commitment at Seso, it is the foundation of what we do. We pride ourselves on building the premier platform that serves agribusiness and improves the lives of agricultural workers. We believe in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin and all the other fascinating characteristics that make us all feel welcome.

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