We’re here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you’re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.
About Patelco Credit Union
Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 300,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedom.
In this role, responsibilities will include serving as sales support for the Investments Team in an effort to increase productivity of registered representatives and overall program.
The successful candidate key responsibilities will also include working with registered representatives in assigning the servicing and transitioning of “B” and “C” client base, conducting regularly scheduled reviews with assigned clients to monitor client progress toward client’s goals, and serving as the broker of record for member client accounts with assets under management of less than $25,000.
Contact assigned clients and schedule appointments to review goals.
Process paperwork and trades for assigned clients.
Send out review cards to assigned clients.
Handle routine member inquiries; effectively work with the back-office support personnel at vendors and broker-dealer to ensure a high degree of quality service and member satisfaction. Report specific problems to Program Manager on an as needed basis.
Ensure updated supplies of prospectus and approved advertising materials are available.
Set up and maintain client files with appropriate information and in accordance with FINRA compliance standards.
Maintain up to date monthly/quarterly account statements for each vendor.
Keep all securities and insurance licensing current through successful completion of Continuing Education Requirements.
Complete weekly report of contacts made and sends to Program Manager weekly.
Input financial planning data into financial planning software for registered representatives on an as needed basis.
Provide research information to registered representatives on an as needed basis (i.e. cost basis information, product research, etc.).
Service branch referrals and TSC referrals for members with investment needs on less than $25,000.
Service member inquiries regarding the InvestDaily self-directed platform including HSA linked accounts
Minimum completion of a 4-year degree in finance, business or related field required.
Minimum 5 years’ experience in the financial services field. Related member service experience helpful.
Proficient in MS applications such as Word, PowerPoint, Excel
Excellent working knowledge of financial institution products and services, as well as, life insurance, annuity and securities products. Proficient in operational procedures related to member accounts. Strong practical understanding of general economic principles relating to all aspects of personal finance.
Possess Series 7, 63 and 65 (or 66), Life, Accident and Health Insurance licenses.
Must be able to do the following: to read, to perform arithmetic operations quickly and accurately; to see details and recognize errors in numbers and spelling; to present information effectively; to work within precise limits of accuracy; to follow instructions; to accept responsibility; to be tactful and patient with others.
Ability to communicate successfully and in a professional manner with clients, above average math aptitude, excellent oral and written communication skills, excellent decision making and problem solving skills, superior amount of computer literacy and proofreading capabilities and strong organizational skills.
Excellent working knowledge of financial institution products and services, as well as, life insurance, annuity and securities products.
Proficient in operational procedures related to member accounts.
Strong practical understanding of general economic principles relating to all aspects of personal finance.
OTHER QUALIFICATIONS– Patience, empathy and tact, confidentiality, initiative, ability to work in stressful situations, friendly, outgoing and professional personality, ability to be flexible.
Position requires travel to different branch locations. Must have a valid CA Class C license
Patelco Credit Union is an EO Employer - M/ F/ Veteran/ Disability