Job Description

Frontline Manager Curriculum Writer (Contract)

Who We Are

Thinkful is a new type of school that brings high-growth tech careers to ambitious people everywhere. We provide 1-on-1 learning through our network of industry experts, hiring partners, and online platform to deliver a structured and flexible education. Thinkful offers programs in web development, data science, data analytics, UX design, and project management.

Job Description

We are looking for a subject matter expert/curriculum writer to join us in creating curriculum content on the topic of frontline management. In this role, you will work with an Instructional Designer to produce written content for curriculum designs, presentation decks, images, videos, assessments, and learning objectives. These materials will be used to support our students as they master the core skills of managing a team of frontline workers.

Responsibilities

Consistently deliver content that meets set criteria and is on time to support our program launch roadmap

Create new and revised lesson content for the online program curriculum
Create assets to support lesson plans, student activities, and written curriculum content such as:
- Formative and summative assessments
- Individual projects and presentations
- Video scripts for topic and demonstration videos
- Visual assets and/or reference images (diagrams, charts) and sample templates as needed
Iterate on deliverables based on user feedback

Requirements

3+ years of hands-on experience in a frontline managerial role in retail, food service, hospitality, or related industries
Experience managing a team of 5+ frontline workers
Demonstrated subject matter expertise with an emphasis in:
- Recruiting and managing a diverse workforce
- Leading and motivating a team
- Navigating difficult conversations with employees and customers

Collaborative (e.g., you enjoy partnering with people and have excellent project management skills and follow through)
Excellent writing skills (e.g., you can produce high-quality prose as well as high-quality presentations. You have a gift for writing about complicated concepts in a beginner-friendly way and can appropriately scaffold content for beginners)
Comfort with scripting and recording demo videos
Capable of remote work. You enjoy collaborating and partnering with people in a remote environment and have excellent project management skills and follow through.
Demonstrated experience using Microsoft tools (i.e., Word, PowerPoint, and Excel)
(A plus but not required) Experience with Adult Learning Theories
Ideally available 30-40 hours per week

Ideal Skills

Previous experience developing frontline management curriculum for adults related to best practices for:
- cultivating a healthy team culture
- providing outstanding customer service
Experience in Instructional Design
Visual design skills (e.g., you can translate complex ideas or concepts into charts, infographics, diagrams, or video scripts/demos)
Editorial experience and skills

Compensation and Benefits

Contract position with a collaborative team
Ability to work remotely with flexible hours
Access to all available course curriculum for personal use
Membership of a global community of over 500 Software Engineers, Developers, Data Scientists, and techies who, like you, want to keep their skills sharp and help learners break into their industry.
United States Remote: This is a remote position which may be performed anywhere in the United States except for within the state of Colorado.

Application instructions

In your application, please include the following materials and information. This will help us expedite the hiring process, so it’s important that you follow these directions. Candidates who provide this information will be prioritized in our review.

Resume
Your expected hourly compensation
The number of hours you’re available per week
A sample of previous work: If you have previous relevant educational-content writing or media samples, we would love to see 1-3 samples. You can add a file or link to a Google doc, Word doc, or pdf that has sharing permissions set to give us access. (You can link-out to your work samples if needed).
- Samples can include:
  - Slide decks, video scripts, demo videos
  - Public-facing content like blog or Medium posts
  - Online tutorials, internal training documents
- When you submit previous work, please also provide:
  - 1-sentence description of who your target learner is
  - 1-sentence learning objective for the deliverable.

The pay range for this position is $50.00 to $70.00. actual pay will vary based on geographic location, job requirements, professional experience, and other factors.

In addition, Chegg offers a comprehensive benefits plan for eligible employees, including medical, dental, vision, life and supplemental life insurance, short-and long-term disability, mental health support, parental leave, paid time off, volunteer time off, paid holidays, 401(k) with matching contributions, Flexible Spending Account (FSA) and Health Savings Account (H.S.A.) options, an Employee Stock Purchase Plan, an Employee Referral Program, Tuition Reimbursement, and other benefits found at:

https://www.chegg.com/about/working-at-chegg/benefits/

What is Chegg?

An ‘always on’ digital learning platform.

Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called

State of the Student

shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, and Chegg Internships and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

Video Shorts - Life at Chegg:

https://jobs.chegg.com/Video-Shorts-Chegg-Services

Certified Great Place to Work!:

http://reviews.greatplacetowork.com/chegg

Chegg Corporate Career Page:

https://jobs.chegg.com/

Chegg India:

http://www.cheggindia.com/

Chegg Israel:

http://insider.geektime.co.il/organizations/chegg

Chegg is an equal opportunity employer

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called

State of the Student

shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

Video Shorts

Life at Chegg:

https://jobs.chegg.com/Video-Shorts-Chegg-Services

Certified Great Place to Work!:

http://reviews.greatplacetowork.com/chegg

Chegg Corporate Career Page:

https://jobs.chegg.com/

Chegg India:

http://www.cheggindia.com/

Chegg Israel:

http://insider.geektime.co.il/organizations/chegg

Thinkful (a Chegg Online Learning Service):

https://www.thinkful.com/about/#careers

Chegg out our culture and benefits!

http://www.chegg.com/jobs/benefits

https://www.youtube.com/watch?v=YYHnkwiD7Oo

http://techblog.chegg.com/

Chegg is an equal opportunity employer