Odysseys Unlimited Guest Services Assistant Job in Newton, MA | Glassdoor

Guest Services Assistant

Odysseys Unlimited 4.89 Reviews  – Newton, MA

Job Description

Odysseys Unlimited, a Newton (Massachusetts) based tour operator and direct marketer, provides international small group tours to older Americans including members of some of the country’s most prestigious non-profit organizations. We have employment opportunities for professionals who are willing to use their talents to contribute to the growth and success of our expanding operation.

Title: Guest Services Assistant
Reporting To: Supervisor, Guest CommunicationsStarting: Immediate

Job Summary

This position is responsible for entering and maintaining sensitive guest information and fulfilling various administrative tasks. The ideal candidate will be committed to the highest level of internal and external customer service and possess strong attention to detail.

Qualifications
  • Excellent organizational skills with attention to detail and accuracy
  • The ideal candidate will possess 2+ years of administrative/professional work experience
  • Exceptional communication skills (both verbal and written)
  • Professional telephone etiquette and interpersonal skills
  • Strong writing skills with excellent spelling, grammar, and proof reading skills
  • Computer literacy including Microsoft Word, Excel and Outlook
  • Ability to work independently with minimal direction
  • Bachelor’s degree preferred
Responsibilities
  • Perform data entry of sensitive information; review for accuracy and overall quality assurance per company guidelines
  • Organize and accurately maintain filing system of confidential information
  • Provide coverage for the front desk as needed
  • Update and maintain reservation and guest information in accordance with company guidelines
  • Organize, label, scan and file electronic documents
  • Oversee departmental supplies including unloading and re-stocking
  • Assist with guest mailings and fulfillment projects as needed
  • Provide back-up for various Guest Services tasks including communicating with guests by email or letter
  • Conduct outbound calls as needed
  • Assume other responsibilities as deemed necessary, including administrative assistance to other departments as requested by direct supervisor
When applying please send a cover letter and resume. No phone calls or recruiters please.

Odysseys Unlimited Reviews

4.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
President Bruce Epstein
Bruce Epstein
3 Ratings
    1. Featured Review

      "Great company and great tours!!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Travel Counselor in Newton, MA
      Former Employee - Travel Counselor in Newton, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Odysseys Unlimited full-time (More than a year)

      Pros

      Travel perks -- tours are great! The CEO, Bruce, is SO friendly and knows everyone's name. It's a small company and it sort of feels like a family. It's very easy to talk to your managers and supervisors. Everyone knows each other and company events are fun!

      Cons

      Honestly not too many cons -- the only thing is since it's a small company it's hard to find room for growth. Overall no complaints!

      Advice to Management

      That's tough -- I guess let the TCs have flex hours on Fridays in the Summer?? Keep doing what you're doing!


    2. "Great company where leadership really cares about employees!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Odysseys Unlimited full-time

      Pros

      Amazing benefits, Caring leadership, Growing company

      Cons

      Salaries in the travel industry are not high paying


    3. Helpful (1)

      "Great Place to Work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Newton, MA
      Current Employee - Anonymous Employee in Newton, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Odysseys Unlimited (Less than a year)

      Pros

      -Office culture is open and accepting and all employees are very nice and welcoming.
      -The CEO is personable and knows everyone by name.
      -Although everyone works hard, luckily, the atmosphere is not tense - which is hard to find in many office environments.

      Cons

      Can't think of many negative things to say.

      Advice to Management

      Keep investing in office culture events such as mindfulness workshops, breakfasts, etc. Everyone enjoys them.

    See All 9 Reviews