About us

Insightful.io is a workforce analytics solution dedicated to helping companies navigate the challenges of the modern workplace. Our innovative platform empowers organizations to enable hybrid work without sacrificing transparency or performance. With a keen focus on capacity planning, analysis of focus time, and collaboration time, we provide unparalleled insights into how employees work both at home and in the office.

Our solution is designed to cater to the unique needs of various teams, including support, administration, finance, and claims processing. By delivering sophisticated, data-driven reports, Insightful.io enables companies to optimize productivity, streamline operations, and drive business success in today's dynamic work environment.

Job Description

The Head of Customer Success will be responsible for leading and managing the customer success team to ensure that our largest customers realize the full value of Insightful. The role requires a customer relationship-focused mindset, strong leadership skills, and a start-up mentality to be a true owner, self-driven and accountable for retaining and growing revenue.

Responsibilities

• Lead and manage the customer success team with a revenue-focused approach, providing coaching, mentoring, feedback and development opportunities
• Define and execute a comprehensive customer success strategy that aligns with the organization's business goals and objectives
• Establish and monitor customer success metrics and KPIs to track performance and drive continuous improvement and evolution of the Customer Success team
• Develop a deep understanding of Insightful’s product, value and ICP to continuously provide feedback cross-functionally from the front lines of Customer Success to key stakeholders in the rest of the organization
• Create strategies inline with Product, Sales and Marketing to drive expansion opportunities
• Build and maintain strong relationships with key customers/decision makers, acting as a strategic advisor and advocate to help them achieve their business goals

Requirements

• 8+ years of experience in customer success and/or account management
• Proven track record of driving customer success and revenue in a B2B Saas, startup environment
• Experience working with clients from US market
• Strong analytical skills, with the ability to use data and metrics to make meaningful decisions that affect the bottom line
• Experience with customer success tools including CRM, customer engagement and analytics software
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Fluency in English

What We Offer:

• Base salary in range $130,000 - $160,000 + uncapped commission potential
• We provide a range of benefits to maintain good health, wellness and financial security
• Generous vacation and PTO policies
• Opportunities for professional growth and career advancement within the organization
• A collaborative and supportive work environment, where your contributions will be recognized and rewarded
• Hybrid work, prioritizing remote work

Job Type: Full-time

Salary: $130,000.00 - $160,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Work from home

Experience level:

• 8 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote