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Help Desk Technician

3.1 AIT Worldwide Logistics – Itasca, IL 10 days ago
$43k-$68k(Glassdoor Est.)

Company Rating

3.1
StarStarStarStarStar

Glassdoor Estimated Salary

$54,288/ year

$43k
$68k
  • Job
Wake up each day to be part of a movement. A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.

our people deliver.®

Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.

Position Overview:

The Help Desk Technician is responsible for AIT's front-line technical support. Daily activities include, but not limited to enabling/disabling/resetting user accounts, printer setup/troubleshooting, software installation and troubleshooting, provisioning computers, and configuring mobile phones.

We are looking for a customer-service focused teammate who can assist internal users in resolving problems through discussions and diagnosis and take the necessary steps to remedy the problem.

Other activities include basic network troubleshooting, solving technical problems, and communicating to all levels of the enterprise

What You Will Be Doing Day-to-Day:
  • Customer service with internal users
  • Provide first and second line technology support
  • Clearly and accurately communicate to all levels of the enterprise
  • Ability to solve technical problems
  • User account management
  • Computer imaging
  • Software installations
What We Look for in Teammates:
  • A team player who works well with others being respectful to our teammates is a Core Value!
  • A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
  • Growth mindset being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently. Having an interest in the latest & greatest technologies should be on your mind!
  • Customer service focus we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
  • Ability to take initiative, maintain confidentiality and meet deadlines
  • Ability to work independently and within a team environment
Other Skills We Hope to See:
  • High school degree required
  • Associates degree in Information Technology or related field preferred
  • Minimum 2 years managing Windows 7 operating system
  • Minimum 2 years administrating Active Directory
  • Minimum 2 years in a customer service role
  • Experience troubleshooting Microsoft Office
  • Understanding of LAN/WAN networking
  • Written and oral communication skills
Critical Competencies:
  • Strong customer service skills
  • Effective interpersonal and communication skills as you will be speaking to all users across the organization
  • Ability to problem solve issues and determine potential solutions
  • Adaptability & flexibility
  • Detail oriented
Other Requirements:
  • On-call rotation
  • Occasional travel may be required
  • Willingness to work weekends and evenings when required
  • Ability to lift up to 50 pounds
What AIT Can Offer You:
  • Growing company with a record year in performance that continues to scale!
  • Opportunity to drive changes within IT with an ability to make an impact across the organization
  • Hands-on and passionate CEO who understands the importance of hiring great talent passionately caring for co-workers is a Core Value!
  • Laid-back and open-door work environment
  • High Performance culture with a focus on a growth mindset where continuous improvement is embraced
  • Opportunity for advancement
  • Competitive compensation package
  • Full line-up of benefits
  • Tuition assistance
  • Volunteer program it's also a Core Value we actively engage in our communities!
About AIT Worldwide Logistics:

Founded in 1979, Itasca, Illinois-based AIT Worldwide Logistics is a full service transportation management provider. With continental headquarters in Chicago, Amsterdam and Hong Kong, AIT's offices form a vast network spanning the globe. By coupling a flexible business model with robust technology that presents end-to-end shipment visibility, AIT delivers precisely tailored supply chain efficiencies for almost every industry imaginable. Leveraging creative, competitively priced multimodal solutions, AIT removes the complexity from global logistics puzzles, helping companies thrive by regaining focus on the core goals of their business.

AIT Worldwide Logistics is an Equal Opportunity Employer M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5318 or email your resume to careers@aitworldwide.com.
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