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Implementation Project Manager

3.0 American Express Global Business Travel – Mumbai 7 days ago
  • Job
This role is to manage the full end-to-end customer on-boarding process focusing on the implementation of local customer projects utilizing proven project management methodology and following the global implementation on boarding process

Principal Accountabilities:
  • Take overall responsibility & project manage travel implementations (offline & online) – to include moves, closures and ad hoc projects as required by the business.
  • Be the focal point of contact for the project team during the implementation process.
  • Ensure the Onboarding process is followed (Pre-assessment through to Post-implementation stage).
  • Lead the Joint Planning meetings – face to face or conference call depending on client requirements
  • Ensure all project members are aware of their roles & responsibilities.
  • Lead weekly calls, normally phone conference and produce call notes & agenda’s.
  • Ensure the project remains on track, all tasks completed within deadline.
  • Report and escalate any challenges that may jeopardise project to whomever necessary.
  • During Travel Partner Network(TPN) markets implementation, attend calls as required - produce relevant updates & deliver actions required by deadlines provided by Regional or Global IPMs.
  • When necessary create communication strategy with Client General Manager(CGM) for review with customer.
  • Create local Project scope in case the client is local only
  • Execute & drive readiness assessment. Coordinate end to end testing with GSD
  • Coordinate technical set ups. Conduct post implementation meeting and handover to GSD & CGM.
  • Share ideas to Improve Implementation procedures/timelines.
  • Provide support during sales bid process (as assigned by team manager)
  • Strong project management & analytical skills.
  • Ability to lead client meetings & produce presentations.
  • Confident & persuasive.
  • Demonstrates professional attitude at all times.
  • Commercial awareness.
  • In depth knowledge of Business Travel.
  • Base understanding of the GBT tools/products.
  • Ability to work independently whilst contributing to the overall team objectives.
  • Capacity to work virtually and strong organizational skills
  • Tenacious – ability to drive change in the face of possible resistance.
  • Excellent communicator at all levels both written and oral.
  • Change management skills. Attention to detail.
  • Strong customer relationship skills
  • Effective time management, multi-tasking prioritization skills. Leadership skills
Problem solving & Decision Making:
  • Identification and escalation of critical issues (including discrepancies between global contracts and local needs)
  • Inform sales manager and/or Global/Regional Project owner (as appropriate) in case a change order is needed / SOW update
  • Project Risk & Mitigation identification
  • Project Change Request completion
  • Project Issue identification and resolution plan in conjunction with key partners/subject matter experts
  • Identify if a decision can be made on a local level or if it needs to be escalated to a regional/global level


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