This role is to manage the full end-to-end customer on-boarding process focusing on the implementation of local customer projects utilizing proven project management methodology and following the global implementation on boarding process
Take overall responsibility & project manage travel implementations (offline & online) – to include moves, closures and ad hoc projects as required by the business.
Be the focal point of contact for the project team during the implementation process.
Ensure the Onboarding process is followed (Pre-assessment through to Post-implementation stage).
Lead the Joint Planning meetings – face to face or conference call depending on client requirements
Ensure all project members are aware of their roles & responsibilities.
Lead weekly calls, normally phone conference and produce call notes & agenda’s.
Ensure the project remains on track, all tasks completed within deadline.
Report and escalate any challenges that may jeopardise project to whomever necessary.
During Travel Partner Network(TPN) markets implementation, attend calls as required - produce relevant updates & deliver actions required by deadlines provided by Regional or Global IPMs.
When necessary create communication strategy with Client General Manager(CGM) for review with customer.
Create local Project scope in case the client is local only
Execute & drive readiness assessment. Coordinate end to end testing with GSD
Coordinate technical set ups. Conduct post implementation meeting and handover to GSD & CGM.
Share ideas to Improve Implementation procedures/timelines.
Provide support during sales bid process (as assigned by team manager)
Strong project management & analytical skills.
Ability to lead client meetings & produce presentations.
Confident & persuasive.
Demonstrates professional attitude at all times.
In depth knowledge of Business Travel.
Base understanding of the GBT tools/products.
Ability to work independently whilst contributing to the overall team objectives.
Capacity to work virtually and strong organizational skills
Tenacious – ability to drive change in the face of possible resistance.
Excellent communicator at all levels both written and oral.
Change management skills. Attention to detail.
Strong customer relationship skills
Effective time management, multi-tasking prioritization skills. Leadership skills
Problem solving & Decision Making:
Identification and escalation of critical issues (including discrepancies between global contracts and local needs)
Inform sales manager and/or Global/Regional Project owner (as appropriate) in case a change order is needed / SOW update
Project Risk & Mitigation identification
Project Change Request completion
Project Issue identification and resolution plan in conjunction with key partners/subject matter experts
Identify if a decision can be made on a local level or if it needs to be escalated to a regional/global level
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.