Job Description:
We are looking for a talented and detail-oriented Jira/Confluence engineer to join our team. As a Jira Confluence Engineer, you will be responsible for carrying out a variety of engineering duties including designing, researching, prototyping, building new products and supporting existing products. The chosen engineer will collaborate with business stakeholders and team engineers on various projects, using in-depth knowledge of the latest development standards and existing engineering methodologies to lead the way. In addition to being a good communicator, all candidates should be creative thinkers with excellent problem-solving skills with a focus on simplicity and scalability as foundational perspectives.

Responsibilities:

Serve as a point of contact for Enterprise Systems Jira as a technical resource.
Responsible for Atlassian suite engineering, development, configuration, integration, implementation, operations and maintaining Authorization to Operate within an Agency Environment
May cross train other team members on Atlassian suite and be cross trained on other enterprise systems
Administer and support our Atlassian (JIRA, Confluence, Service Desk) instances
Technical Liaison between integration activities with COTS products such as whiteboard tools, custom applications and other technologies.
Accurately and consistently document necessary information that is easily digested by other people (Wiki articles, procedural documentation, technical briefings).
Provided technical and administrative support for current and future confluence implementations
Demonstrate strong interpersonal and verbal communication skills.
Design, build and maintain Jira Software and workflows including project workflows, screen schemes, permission schemes, notification schemes required to support on-boarding and off-boarding activities.
Design, build and maintain inter-project data flows, automation to support complex business processes.
Developing components (add-ons) or customizations for the Atlassian suite of tools.
Developing interfaces / connectors (custom or open source microservices) with enterprise systems and services for various integration projects.
Build Atlassian automations or external automations as needed.
Create technical documentation for all scripts and integration points for Jira and Jira Service Desk.
Attend standing project meetings, agile ceremonies.
Experience working with Configuration Manager plugin preferred for standardized deployment of configuration changes between SBX to PROD

Skills

Excellent documentation skills to create reference Atlassian Suite with primary references to (Atlassian/Jira)
Hands-on prior contribution and leading: development of connectors, Atlassian: development, configuration, integration, implementation and operations
Hands-on experience using JIRA REST APIs for integration with other tools.
Desire Atlassian certification for JIRA, JIRA Service Desk and Confluence , with a preference of experience with deployment and management of the before mentioned applications in an Atlassian Data Center configuration.
Ability to work on cross-functional projects demanding collaboration, communication and project management skills needed to be successful in a fast-paced environment.
Ability to be an effective communicator when reviewing customer requirements to be translated into technical requirements.
Effective documentation skills to properly define new policies, system configurations, change requests, requirements documents.
Experience working in an agile software development where work is managed in development sprints including backlog grooming, sprint planning, sprint execution,
Experience with reporting tools such as EazyBi is a plus

Qualifications

Bachelor’s degree preferred.
3+ years as an Atlassian expert with the JIRA, JIRA Service Desk and Confluence applications and administration

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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