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Job Details

Oracle Fusion DevOps SMC Value Stream Lead

What you will do

Oracle Fusion SMC (Subscription Management Cloud) Value Stream Lead plays a key role within Oracle Fusion DevOps organization supporting multiple Oracle Fusion Instances within JCI. SMC Value Stream Lead will be single point of contact (SPOC) for this Value stream for all development and support related activities for this functional track.

How you will do it

Analyze Oracle Fusion Enhancements, Change Requests and Support activities pipeline
Work planning and prioritization for approved backlogs within the Value stream reviewing with BPO/GPO, Project Delivery Leads and Oracle COE Solution Architects.
Capacity planning of resources based on approved backlogs for enhancements and support tickets in order to meet deliverable timelines provided to business stakeholders
Manage Oracle Fusion functional and technical consultants
Coordinate with other Value stream leads within Fusion DevOps, Delivery and Support leads for other Edge applications integrated with Fusion to address any integration issues between SMC and other Value steams/integration areas on a timely manner
Scheduling, Reviews and approvals for production deployments working with Global Deployment/Release leaders
Optimize and effectively manage Enhancements and support ticket backlog within the Value stream reviewing with the team
Drive for Continuous improvements to reduce support tickets, automation eliminating manual activities wherever possible
Follow JCI Major Incident management process to address any critical issues (P1/P2) by engaging right teams
Share Value stream level reporting with KPIs for the Value stream with Global and Regional DevOps Leaders

What we look for

Required Skills:

Bachelor ‘s degree in Computer Science, Information Systems or equivalent
8+ years of overall experience within Oracle Fusion and Oracle EBS ERPs
Proven track record in SMC functional area within Oracle Fusion ERP
Experience in Subscription Management Cloud/Maintenance Cloud is must
Expertise in Oracle Fusion functional configuration and solutions for small and large scale initiatives mainly within SMC value stream
Hands on experience within Oracle Fusion ERP
Experience in driving partner engagement with offshore/onshore delivery model
Ability to communicate with Technical teams as well as Business audience
This position requires exceptional collaboration, teamwork, influence and relationship building skills at all levels with internal and external parties in addition to Johnson Controls key values: Integrity, teamwork, excellence, Customer focus and Accountability
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
Proven ability to effectively prioritize and execute tasks in a reactive high-pressure environment

Preferred

B2B Service knowledge preferred
Oracle EBS Applications
Functional Application Configurations
Application Development Framework in fusion
Application Extensions
Oracle BI Reporting

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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