Computing Services is searching for a Product Manager for the Client Services Team. This is an excellent opportunity for someone who thrives in an interesting and high-reaching work environment. You will contribute to the department by coordinating the daily operations for the Product Management group and will provide supervision, coaching and mentoring to team members. As a liaison between business partners and computing services groups, you’ll facilitate service-related issues, configurations, or customer concerns. The position will focus on both leadership of the team as well as being a service development and management authority.

Flexibility, excellence, and passion are vital qualities within Carnegie Mellon University. Inclusion, collaboration, and cultural sensitivity are valued proficiencies at CMU. We are in search of a colleague who can effectively interact with a varied population of internal and external partners at a high level of integrity. Someone who shares our values and who will support the mission of the university through their work.

The Product Manager will lead the entire lifecycle of one or more information technology products from inception to end-of-life. A successful candidate will work closely with multi-functional teams to create and implement product strategies and roadmaps that align with Computing Services overall goals and objectives. This individual will handle the product backlog, prioritizing features and requirements, and ensure the timely delivery of high-quality services that meet customer needs.

We are seeking a versatile team member who is:

Passionate about delivering high-quality service experiences that support our customers and organization
Enthusiastic about supporting the core functions that help the university operate
Innovative with an instinctual growth mindset and dedicated to learning and creatively applying new insights to expand the impact of the group
Highly adaptable to the needs of our leadership and colleagues and excels at presenting with the right level of detail

Core responsibilities

Manage and supervise the Product Management Team of 3-5 individuals responsible for defining and communicating the service vision, strategy, and roadmap to all partners for the Client Services portfolio.
Develop and maintain a prioritized Continuous Service Improvement backlog that aligns with the service/product vision and strategy.
Collaborate with multi-functional teams across the division to develop and launch high-quality services that meet customer needs and see opportunities for Continuous Service Improvement.
Conduct market research and analysis to identify market trends and customer needs.
Define and analyze metrics to measure product performance and success.
Provide guidance and support to Service Delivery Team to ensure the timely delivery of high-quality services.
Run the product/service release process, including coordinating releases and providing release notes and documentation to collaborators.
Develop and be an excellent partner with key collaborators, including customers, vendors, and partners.

Qualifications:

Bachelor’s Degree
5-8 years meaningful work experience
Progressively responsible experience in product/service management or related field in a complex, educational environment, or similar setting. Experience leading the development of IT services or software products from conception to launch. Solid understanding of IT service management methodologies such as ITIL.

Requirements:

Successful background check

Are you interested in this exciting opportunity?! Apply today!

CMU’s COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated, including a booster when eligible, against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Staff and faculty must comply with all applicable COVID-19 mitigation requirements. Please see

Minimum Requirements to Return to Campus for details

regarding the university’s current COVID-19 mitigation requirements.

Location

Pittsburgh, PA

Job Function

IT Management

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Salary

More Information:

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