We’re Hiring!

Our key client in the Legal industry is growing like crazy and adding to their team. We have a Project Coordinator role on the team.

Pay: $19-$21/hour on w2

Work Type: Remote (Excluding HI)

Work Schedule: 08:00 AM - 05:00 PM

Duration: 12 – month contract (with possible extension)

Job Overview:

This position supports Project Managers in project execution in the Client Services department and ensures consistently superior client service standards in all client interactions.
Client interactions are defined as verbal and written communications, problem resolutions, consulting, budget management, and project execution.

Key Responsibilities:

Project Execution – Act as back-up to the Project Manager, continually meet project requirements (kick-off meetings, deadline management, client status reporting, and other necessary project communication, and coordinate with the various operational teams) to deliver all project deliverables on time, within budget, and at the highest quality standards.
Operating Standards – Participate in the development and implementation of a set of standards by which all client service staff operate to create a best-in-practice culture that allows for a similar level of service regardless of the project staff assigned.
Research & Communication – Research claim inquiries and appropriately communicate findings with clients, claimants, and/or other operational departments, research process issues, and effectively communicate with project teams and other operational departments
Reporting & Documentation – Provide project reporting and summaries, perform analysis of reporting and ensure quality assurance, draft claimant letters, draft project telephone scripts, and website text, and assist in the development of business rules for claims processing and payments.
Towards this goal, the PCCS will work with the Project Managers of Client Services as well as other operational departments to continually enhance service quality standards to meet and/or exceed client expectations.
This position is responsible for fostering a team environment and building cooperation between client services team members, and other departments to provide the highest quality service standards.
A critical component of the job is to manage and resolve complex tasks.

Required Qualification:

Bachelor’s Degree from an accredited college or university or equivalent experience.
1+ year of work experience with direct client/customer contact in a professional environment, preferably in the legal field, for a service industry.
Experience with MS Office Suite, specifically Word, Excel, and Outlook.
Extremely high attention to detail.
Experience managing workflows and data.
Ability to pivot on tasks and self-directed.
Excellent verbal and written communication skills with a professional, calm demeanor.
Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment are required.
2+ additional years of work experience with direct client/customer contact in a professional environment, preferably in the legal field, for a service industry.

#USVM

Job Type: Contract

Salary: $19.00 - $21.00 per hour

Schedule:

8 hour shift

Work Location: Remote

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