Our Big 4 Client is looking for a REMOTE Technical Writer to join their team.

In this Role you Will:

Attend meetings and prepare step by step administrative processes to put them into SOPs for future administrators to take care of incident/service request tickets
Meet with Application Teams/Process Improvement/Learning & Education Team leaders.
Determine the Guidance documentation needed for rollout of new process. Prepare present and gain approval of "fresh" approach using illustrations. Review of current documentation in place.
Use artistic flair and previous experience to develop/deliver enhancements. Present interim sections as completed for approval.
Make final presentation to the Project Leaders to ensure it meets their requirements.

Requirements:

At least 6 years experience in Technical Documentation with large organizations. Experienced in preparing clear process maps to blend in well with operating manual content.
Deep understanding of how to promote use of support documentation associated with technology rollouts.
Good listener and be able to prepare management presentations for approval of new concepts/ design presentations.
Willing to take a "fresh eyes" look at existing documentation and create new transformational results.
Strong technical skills on preparing Operating Procedures/Manuals/Training Presentations.

Additional Skills:

Good positive attitude and willingness to get the job done.
Excellent interpersonal skills gained from working with all organization levels in previous roles.
Working with ServiceNow
Creating Interactive PDF content (Like RoboHelp). HTML and JavaScript code. Flash and Robodemo.
Graphics manipulation (SnagIT editor, etc.)
CGI code (for forms processing, hooking RoboHelp code into online pages).
Undergraduate Degree (e.g., BS, BA) or 5 years IT experience
Must provide work samples to showcase attention to detail .

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