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Marriott International, Inc
4.1
Sales Manager 3 Phones
Bethesda, MD
Additional Information Fully Remote position supporting Northeast Hotels. Previous sales experience preferred but not required.
Job Number 22164282
Job Category Sales & Marketing
Location ENESALES Eastern Northeast Sales Offic, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management

JOB SUMMARY

Handles customer inquiries and lead requests for groups (e.g., Full Service and MSB, 10-99 peak room nights) within predefined Group Sales parameters. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.

CANDIDATE PROFILE

Education and Experience :

Required:

  • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Preferred:

  • 2 years experience selling group business, either at a property or in a sales office.
  • Knowledge of property operations, Food and Beverage (F&B).
  • Knowledge of the group sales process for all brands and how to close a sale.
  • Team-based selling experience.
  • Hospitality Management Degree.

CORE WORK ACTIVITIES

Managing Sales Activities

  • Handles customer inquiries and leads requests for groups (e.g., Full Service and MSB, 10-99 peak room nights)
  • Responds in a timely manner to incoming group/catering opportunities that are within predefined Group Sales parameters.
  • Refers opportunities to appropriate sales associate if business is outside these parameters.
  • Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty.
  • Verifies that business is turned over properly and in a timely fashion for quality service delivery.
  • Maintains customer loyalty by delivering service excellence throughout each customer experience.
  • Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.
  • Works collaboratively with other sales channels (e.g., Area Sales, on-property resources) to verify sales efforts are coordinated, complementary, and not duplicative.
  • Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand) and how to sell against them.
  • Verifies that business booked is within hotel parameters.
  • Closes the best opportunities for each property based on market conditions and individual property needs.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Transfers accurate, complete, and timely information to property in accordance with brand standards.
  • Understands and actively utilizes company marketing initiative/incentives to close on business.
  • Implements process improvements and best practices.
  • Effectively leverages other Group Sales resources and administrative/support staff to achieve personal and team related revenue goals.
  • Processes business correspondence and creates contracts and other related booking documentation as required.
  • Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

  • Established coordinated sales efforts that are complementary and not duplicative.
  • Drives customer loyalty through excellent customer service throughout the sales process.
  • Serves the customer by understanding their needs and recommending appropriate features and services that best meet their needs.
  • Builds and strengthens relationships with existing and new customers to enable future bookings.
  • Builds and maintains strong working relationships with key internal and external stakeholders.
  • Establishes clear expectations for customers and properties throughout the sales process.
  • Effectively resolve guest issues that arise as a result of the sales process.
  • Brings issues to the attention of Property and Group Sales leadership teams as appropriate.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Average base salary estimate

$56,679
/yr (est.)
The minimum salary range is
$44K
The maximum salary range is
$73K
If an employer includes a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Glassdoor displays a "Glassdoor Estimate" if available. To learn more about "Glassdoor Estimates," see our FAQ page.

Company overview

Size
10000+ Employees
Founded
1927
Type
Company - Public
Industry
Hotels & Resorts
Sector
Hotels & Travel Accommodation
Revenue
$10+ billion (USD)

Marriott International, Inc ratings

4.1
  • 77 %
    Recommend to a friend
  • 89 %
    Approve of CEO
  • CEO Anthony Capuano
    Anthony Capuano
    1,618 Ratings
  • Career Opportunities
  • Comp & Benefits
  • Culture & Values
  • Senior Management
  • Work/Life Balance

Marriott International, Inc reviews by sales manager

Pros
  • "Great hours and great pay" (in 152 reviews)
  • "Great benefits for full time employees" (in 104 reviews)
  • "Great work life balance and benefits" (in 97 reviews)
  • "Great people to work with and for" (in 91 reviews)
  • "Great culture, brands and associates" (in 78 reviews)
Cons
  • "Low pay and one year minimum before eligible for promotion or transfer" (in 152 reviews)
  • "Benefits decent" (in 104 reviews)
  • "no work life balance (works 12+ a day)" (in 97 reviews)
  • "Too many rude and disrespectful people at work." (in 91 reviews)
  • "Company culture is changing from what it once was" (in 78 reviews)

Marriott International, Inc benefits

4.1
3 Ratings

Employee benefit reviews

Most commented

  • Employee Discount(599 comments)

    "Hotel rates throughout the world for minimal cost with 20% off food, retail, spa, golf and more."

  • Vacation & Paid Time Off(187 comments)

    "Tons of PTO plus holidays"

  • Health Insurance(172 comments)

    "good for the family people"

  • Dec 3, 2023
    Current Front Desk Guest Experience Expert in Key Biscayne, FL, Florida

    Good coverage and reasonably priced.

  • Nov 28, 2023
    Current Assistant Director of Finance and Accounting in Boston, MA, Massachusetts

    Great discount program for Marriott hotels

  • Nov 25, 2023
    Current Guest Services in Waukegan, IL, Illinois

    Great company to be a part of! Pay could be more but the fringe benefits make up for that.

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