Feit Electric Sales Support Coordinator Job in Pico Rivera, CA | Glassdoor

Sales Support Coordinator

Feit Electric – Pico Rivera, CA

Job Description

Key Account/Retail Link Coordinator Job Description

Job Purpose:

  • Supports sales managers in all aspects of selling products and meeting customer needs.


  • Based on Account Managers direction, adjusts content of sales presentations to new and existing customers based on account history and objectives of Sales Manager
  • Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Provides historical records by maintaining records on customer sales and/or purchases.
  • Provide Supply Chain with account forecasts based on POS and purchasing history in collaboration with the Account Manager.
  • Establishes, develops and maintains business relationships with our customers and other departments.
  • Based on Account Manager’s direction, develops clear and effective written proposals/quotations for current and prospective customers.
  • Coordinates sales effort by following up with marketing, sales management, accounting, logistics and technical service groups.
  • Maintains correct system pricing for each of the appropriate accounts communicating basic pricing changes and promotions to the appropriate departments.
  • Provide assistance, regardless of account as might be needed to complete a project or meet a deadline.
  • Everyday account management and follow up on customer requests.


  • Reports directly to Key Account Supervisor and Director of Sales.
  • Reports indirectly to the Sales Manager.


  • Demonstrates aptitude for problem-solving; ability to determine solutions for customers.
  • Must be results-orientated and able to work both independently and within a team environment.
  • Must possess excellent verbal and written communication skills.
  • Proficiency in using Microsoft Office Suite applications (Excel, Word, PowerPoint).
  • Retail Link experience preferred.