ABOUT THE ROLE

We are currently seeking a team of ambitious Seasonal Customer Support Specialists to join our Customer Service Team. As a Customer Support Specialist, you will work directly with our customers on the phone, through live chat, and through email to place orders, respond to order inquiries, and resolve any outstanding order issues. This position will receive extensive training on a virtual platform to become an expert in our customer service values, processes, and procedures.

This is a seasonal position with an hourly wage of $20/hour. This seasonal position lasts through December 23, 2023, with the potential for extension. Shifts will occur between 7AM and 1AM, 7 days a week; full-time availability is required. Hours will be scheduled based on the needs of the business with a minimum of 20 hours per week. Applicants can expect to work between 20 and 35 hours per week during the season. We require cameras to be on for all training, development, and coaching sessions. We are accepting applications from people located in NY, TX, and FL.

ROLE RESPONSIBILITIES

• Provide outstanding service to our customers via phone, email and chat.
• Act as an advocate for our customers and be conscientious in all customer interactions.
• Quickly identify a customer's problem, report it accurately, and provide customers with reasonable solutions to the problem.
• Place orders with customers, answer questions about our product and services using the various resources provided.
• Follow-up with customers on any outstanding matters and provide additional assistance as needed.
• Strong interest in product, product quality and alignment with the Uncommon Goods brand.
• Applicants must be self-starters who are able to work with minimal direction and achieve efficiency targets.

SKILLS & QUALIFICATIONS

• Excellent verbal and written communication skills
• Previous experience in a customer service environment is preferred
• Flexibility is needed, as schedules may vary from week to week. Candidates must be available to work weekend shifts, and those with full-time availability are strongly preferred
• This is a 100% remote position. Applicants must be able to work from home in a quiet, dedicated space with minimal disruptions.
• Applicants are expected to provide their own computer, reliable high-speed internet, a headset, and a desk or table and a chair to work on.
• Applicants must have video capabilities for meetings, training, and coaching sessions.

SEASONAL PERKS

• Casual work atmosphere. (Thanks to our team's creativity, we've devised ways to feel connected remotely, too, and it's still fun.)
• 40% discount on our products.
• Learn more about your FMLA rights here.

This is a fully remote role, and you must be a resident of NY, TX, or FL. You will provide your own computer, internet connection, and headset device.

When applying, please include…

• Resume required
• Answers to the following questions:
  • What excites you about the Customer Support Specialist role at Uncommon Goods?
  • Is there anything you would like to add that is not communicated in your resume?

ABOUT US

Uncommon Goods offers a constantly evolving assortment of original, creative products. We partner with independent makers and small businesses to offer our customers a variety of items that they love to surprise loved ones with (and treat themselves, too)!

We are built on better business practices and committed to having a positive impact on people and the planet. Learn more here.

The best part of Uncommon Goods is us—our team. We've been around for over 20 years because of all the wonderful people who make UG the one-of-a-kind company it is.

Learn more about our products, B Corp certification, guiding principles, Better to Give program, and team members you might be working with. Listen to the story of Uncommon Goods from our Founder and CEO here and here.

EVERYONE IS WELCOME HERE

At Uncommon Goods, we believe we're all out of the ordinary. That's why we're committed to making diversity, inclusion, equity, and belonging part of everything we do. In pursuit of that goal, we've made significant changes to our business, from how we find our products to how we build and cultivate our team. Our hope is to be everyone's favorite place to work!

We are an Equal Opportunity Employer. If you would like to request any accommodations during the application process, please email people@uncommongoods.com.

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