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Uncommon Goods
Seasonal Customer Support Specialist
Brooklyn, NY


We are currently seeking a team of ambitious Seasonal Customer Support Specialists to join our Customer Service Team. As a Customer Support Specialist, you will work directly with our customers on the phone, through live chat, and through email to place orders, respond to order inquiries, and resolve any outstanding order issues. This position will receive extensive training on a virtual platform to become an expert in our customer service values, processes, and procedures.

This is a seasonal position with an hourly wage of $20/hour. This seasonal position lasts through December 23, 2023, with the potential for extension. Shifts will occur between 7AM and 1AM, 7 days a week; full-time availability is required. Hours will be scheduled based on the needs of the business with a minimum of 20 hours per week. Applicants can expect to work between 20 and 35 hours per week during the season. We require cameras to be on for all training, development, and coaching sessions. We are accepting applications from people located in NY, TX, and FL.


  • Provide outstanding service to our customers via phone, email and chat.
  • Act as an advocate for our customers and be conscientious in all customer interactions.
  • Quickly identify a customer's problem, report it accurately, and provide customers with reasonable solutions to the problem.
  • Place orders with customers, answer questions about our product and services using the various resources provided.
  • Follow-up with customers on any outstanding matters and provide additional assistance as needed.
  • Strong interest in product, product quality and alignment with the Uncommon Goods brand.
  • Applicants must be self-starters who are able to work with minimal direction and achieve efficiency targets.


  • Excellent verbal and written communication skills
  • Previous experience in a customer service environment is preferred
  • Flexibility is needed, as schedules may vary from week to week. Candidates must be available to work weekend shifts, and those with full-time availability are strongly preferred
  • This is a 100% remote position. Applicants must be able to work from home in a quiet, dedicated space with minimal disruptions.
  • Applicants are expected to provide their own computer, reliable high-speed internet, a headset, and a desk or table and a chair to work on.
  • Applicants must have video capabilities for meetings, training, and coaching sessions.


  • Casual work atmosphere. (Thanks to our team's creativity, we've devised ways to feel connected remotely, too, and it's still fun.)
  • 40% discount on our products.
  • Learn more about your FMLA rights here.

This is a fully remote role, and you must be a resident of NY, TX, or FL. You will provide your own computer, internet connection, and headset device.

When applying, please include…

  • Resume required
  • Answers to the following questions:
    • What excites you about the Customer Support Specialist role at Uncommon Goods?
    • Is there anything you would like to add that is not communicated in your resume?


Uncommon Goods offers a constantly evolving assortment of original, creative products. We partner with independent makers and small businesses to offer our customers a variety of items that they love to surprise loved ones with (and treat themselves, too)!

We are built on better business practices and committed to having a positive impact on people and the planet. Learn more here.

The best part of Uncommon Goods is us—our team. We've been around for over 20 years because of all the wonderful people who make UG the one-of-a-kind company it is.

Learn more about our products, B Corp certification, guiding principles, Better to Give program, and team members you might be working with. Listen to the story of Uncommon Goods from our Founder and CEO here and here.


At Uncommon Goods, we believe we're all out of the ordinary. That's why we're committed to making diversity, inclusion, equity, and belonging part of everything we do. In pursuit of that goal, we've made significant changes to our business, from how we find our products to how we build and cultivate our team. Our hope is to be everyone's favorite place to work!

We are an Equal Opportunity Employer. If you would like to request any accommodations during the application process, please email people@uncommongoods.com.

SMS terms: Uncommmon Goods, LLC, also known as UncommonGoods, offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help.

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Company overview

201 to 500 Employees
Company - Private
Gift, Novelty & Souvenir Stores
Retail & Wholesale
Unknown / Non-Applicable

Uncommon Goods ratings

  • 88 %
    Recommend to a friend
  • 95 %
    Approve of CEO
  • David Bolotsky
    96 Ratings
  • Career Opportunities
  • Comp & Benefits
  • Culture & Values
  • Senior Management
  • Work/Life Balance

Uncommon Goods reviews by customer service representative

  • "Weekly pay and great support" (in 14 reviews)
  • "Great people work there, and they are very knowledgeable." (in 12 reviews)
  • "Training is okay." (in 9 reviews)
  • "Helpful supervisors" (in 8 reviews)
  • "the training was horrible." (in 9 reviews)
  • "Seasonal (which is good and bad for some), not the most competent supervisors, no promotions, the in person building is a little unsanitary, have to sit at a different desk before and after lunch" (in 8 reviews)
  • "departmental communication" (in 4 reviews)

Uncommon Goods benefits

3 Ratings

Employee benefit reviews

Most commented

  • Employee Discount(4 comments)

    "It's really good. You get 50% off and it last a year after you no longer work there."

  • Oct 27, 2023
    Former Senior HR Manager in Brooklyn, NY, New York State

    Remote flexibility was amazing, PTO generous, good LOA policies, 401k match, good benefits plan coverage on a self-insured plan

  • Dec 5, 2023
    Former Employee in Brooklyn, NY, New York State

    Voluntary life, medical+dental+vision for a low-ish combined premium. Voluntary 401k. Big downside is shares are considered a benefit but it's a private company, so share buyback is non-existent

  • Feb 16, 2023
    Former Buyer in Brooklyn, NY, New York State

    The 401 match was legit. Vacation time off was mid

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