We are currently seeking a team of ambitious Seasonal Customer Support Specialists to join our Customer Service Team. As a Customer Support Specialist, you will work directly with our customers on the phone, through live chat, and through email to place orders, respond to order inquiries, and resolve any outstanding order issues. This position will receive extensive training on a virtual platform to become an expert in our customer service values, processes, and procedures.
This is a seasonal position with an hourly wage of $20/hour. This seasonal position lasts through December 23, 2023, with the potential for extension. Shifts will occur between 7AM and 1AM, 7 days a week; full-time availability is required. Hours will be scheduled based on the needs of the business with a minimum of 20 hours per week. Applicants can expect to work between 20 and 35 hours per week during the season. We require cameras to be on for all training, development, and coaching sessions. We are accepting applications from people located in NY, TX, and FL.
This is a fully remote role, and you must be a resident of NY, TX, or FL. You will provide your own computer, internet connection, and headset device.
When applying, please include…
Uncommon Goods offers a constantly evolving assortment of original, creative products. We partner with independent makers and small businesses to offer our customers a variety of items that they love to surprise loved ones with (and treat themselves, too)!
We are built on better business practices and committed to having a positive impact on people and the planet. Learn more here.
The best part of Uncommon Goods is us—our team. We've been around for over 20 years because of all the wonderful people who make UG the one-of-a-kind company it is.
Learn more about our products, B Corp certification, guiding principles, Better to Give program, and team members you might be working with. Listen to the story of Uncommon Goods from our Founder and CEO here and here.
At Uncommon Goods, we believe we're all out of the ordinary. That's why we're committed to making diversity, inclusion, equity, and belonging part of everything we do. In pursuit of that goal, we've made significant changes to our business, from how we find our products to how we build and cultivate our team. Our hope is to be everyone's favorite place to work!
We are an Equal Opportunity Employer. If you would like to request any accommodations during the application process, please email firstname.lastname@example.org.
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Employee Discount(4 comments)
"It's really good. You get 50% off and it last a year after you no longer work there."
Remote flexibility was amazing, PTO generous, good LOA policies, 401k match, good benefits plan coverage on a self-insured plan
Voluntary life, medical+dental+vision for a low-ish combined premium. Voluntary 401k. Big downside is shares are considered a benefit but it's a private company, so share buyback is non-existent
The 401 match was legit. Vacation time off was mid