Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!

We’re looking for a Data Analyst to join the Trust & Safety Enablement team!

What you'll do:

Apply your expertise in quantitative analysis and data presentation to identify, analyze and provide insights into large data sets
Develop and track internal/external business metrics related to new projects and capabilities
Create volume forecasts and capacity plans
Design, build, and maintain reports, dashboards, and metrics to monitor operations performance
Design and implement new operational workflows and track progress via a project plan
Enhance existing operational workflows via process improvements
Identify tooling discrepancies, provide recommendations for improvements, and liaise with technical teams to implement solutions
Enhance existing Quality Assurance (QA) process and improve QA reporting to accelerate quality improvements
Create and enhance knowledge management documentation and deliver training
Work with internal stakeholders to make sure Trust & Safety priorities are communicated clearly and backed up by strong data
View and action reported content on an ongoing basis. Reported content can be graphic so you must be comfortable viewing graphic content.
Identify and share observed patterns about reported content to elevate performance.
Serve as a consultative partner with our vendor team and provide expertise for processing all types of Trust and Safety tasks with a high degree of quality and efficiency

Knowledge, Skills, & Abilities:

Comfort working within a content moderation environment
Excellent leadership skills to motivate, develop and retain talent
Fluency in SQL, Python, data manipulation, and trend analysis using various software (Spreadsheets, Tableau, Looker)
Excellent problem-solving skills, and the ability to structure ambiguous business challenges into actionable plans
Ability to analyze large datasets, identify patterns and trends, come to conclusions or recommendations and write comprehensive reports
Demonstrated ability to prioritize tasks, track deliverables and work independently with minimal supervision
Able to work independently while also operating as a collaborative team player
Process driven individual with a proven track record of identifying gaps and implementing new processes
Experience reviewing sensitive content with a meticulous attention to detail
Experience in process optimization projects and identifying performance improvement opportunities
Experience in requirements gathering and analysis, workshop facilitation and stakeholder interviews
Experience in change management activities, designing and executing on communications plans and learning and development plans
Excellent verbal and written communication skills
Not afraid to roll up their sleeves to get the job done, no type of work is “beneath” them

Minimum Qualifications:

Bachelor’s degree or equivalent work experience
3+ years of relevant work experience in an operations, data-oriented, and/or quantitative role, or related consulting experience
Flexible work-hours: full-time and weekends as needed

Preferred Qualifications:

Bachelor's degree in criminal justice, political science, sociology, public administration, international relations, computer science, mathematics, economics, or another related area of study
Experience working in trust and safety, law enforcement, legal, compliance, or a related field
Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product
A passion for Snapchat and online safety!

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at accommodations-ext@snap.com .

Our Benefits : Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

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