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Senior Electronic Banking Specialist

3.7 ★
Boston Private Bank & Trust Company – Boston, MA
$34K-$73K (Glassdoor est.)
Why Work For Us

Boston Private is a leading provider of fully integrated wealth management, trust and private banking services. For more than 25 years, Boston Private has taken a highly personalized approach to serving the complex financial needs of individuals, families, business owners, private partnerships, nonprofits and community partners. Boston Private is also an active provider of financing for affordable housing, first-time homebuyers, economic development, social services, community revitalization and small businesses.

Headquartered in Boston, Boston Private has offices across the U.S. including Boston, San Francisco, San Jose, Los Angeles and South Florida. Private banking and trust services are provided through Boston Private Bank & Trust Company. Wealth management services are provided through Boston Private Wealth LLC, an SEC registered investment adviser and a wholly owned subsidiary of Boston Private Bank & Trust Company.

The primary responsibilities of this position include daily Automated Clearing House (ACH) payment and exception processes, monitoring and resolution of ATM performance issues, ATM/debit card monitoring and handling of Visa notifications of card compromises or breaches. This position may also include other electronic payments and operations duties as assigned.

Responsibilities, Duties, and Accountabilities:

  • Participates in the daily workflow related to ACH processing, including new enrollments and handling of transmission files, rejects, disputes monitoring, and ACH reclamations
  • Works with the Bank’s Financial Intelligence Unit to monitor ACH activity and manage ATM/debit card risk rules
  • Respond to Visa notification of compromised cards and card breaches
  • Pro-actively manages ATM machine outages to ensure timely resolution; request or escalate ATM vendor service, monitor ATM performance and document metrics monthly
  • Complete ATM settlements and reconciliations
  • Works closely with various internal departments and third party vendors to manage ACH files and payments, maintain ATM/debit cards, and service ATM machines
  • Responds to and resolves internal and external inquiries submitted via request management system according to service level agreements
  • Other operations responsibilities as required, including delegating assignments and cross training of Electronic Banking Specialists
  • Participate in department project initiatives related to efficiency, service delivery improvements and regulatory issues.

  • BS/BA preferred with a minimum of 3 years’ experience in financial services, preferably in an operations environment, or evidence of commensurate experience in banking operations
  • Experience with ACH payments, ATMs and/or debit card payments/disputes
  • Accredited ACH Professional (AAP) certification a plus
  • Attention to detail with ability to self-motivate and prioritize tasks
  • Ability to learn and comprehend new system processes
  • Strong time management skills
  • Ability to communicate effectively, orally and in writing to all levels of responsibility
  • Team player
  • Reliability, flexibility, professional etiquette and sound judgment are important
  • Occasional flexibility in hours required until 8pm, supporting West Coast offices
  • Proficient in Microsoft Office
  • Knowledge of Fiserv Signature and/or Fiserv EFT a plus
  • Familiarity with state and federal banking regulations

Boston Private is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Boston Private is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

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