Solutions Architect

Reflektion Inc. – San Mateo, CA
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Company: Reflektion, Inc
Location: San Mateo, CA
Occupation: Solutions Architect
Job Category: CS - Customer Success

Status: Full-time
Reporting to: VP, Customer Success
Education Level: Bachelor's Degree or higher

Relevant Work Experience: 8+ years


Summary:

The Solution Architect (SA) will help develop industry best customer engagement platform solutions utilizing the suite of Reflektion products. In this role, the SA will be part of project kick-off, solution architecture phase. His / her role will be to design an optimal solution based on proper scoping / requirements as gathered from the customer. Once the initial solution is implemented, the SA will be also responsible ongoing ROI improvement initiatives for Reflektion by participating in performance analysis and additional product / solution deployments for these customers.


We are looking for techy eCommerce enthusiasts, willing to be part of the ride at a fast growing ML/AI driven company in a hot space. In turn, you will enjoy working with a range of e-commerce retailers and consumer brands to help them meet their strategic business goals and objectives.


Roles / Responsibilities:

  • Be an integral part of every deployment project at Reflektion
  • Drive the early phase of project deployment - discovery of Reflektion’s eCommerce customer functional and technical requirements - craft an optimal architecture and design that sets up the project for success
  • Responsible for the overall technical success customer projects as it relates to architecture, scalability and performance
  • Act as main technical liaison on resolving technical issues related to projects, performance issues as reported by Reflektion customers.
  • Propose frameworks, technologies and standards for improving product and deployment cycle
  • Take ownership of continuous improvement cycle of Reflektion Deployment Process from a technical perspective - develop cartridges, templates, best practices methodologies as needed
  • Develop a knowledgebase of solutions around deployment methodology and knowledge
  • Cross development collaboration - work with Product Management to provide feedback from the field on customer engagement and facilitate on product improvement
  • Build Center of Excellence for Technical Services organization at Reflektion

Requirements:

  • Bachelors or Masters Degree in Computer Science
  • 8 years of enterprise level software development experience, with most of them for a product company
  • 2-3 years of ecommerce experience working with one or more enterprise commerce platforms such as Oracle / ATG, Salesforce Commerce Cloud / Demandware, SAP hybris, IBM Websphere, as well as mid-market platforms such as Magento etc.
  • 2-3 years of search experience with platforms such as Oracle / Endeca, Solr, or Elastic
  • Ability to interact with all level of eCommerce customer stakeholders - CMO, Architect, IT Director etc.
  • An expert knowledge of Software Engineering best practices, Software development life cycle including coding standards, code reviews, source control management, build processes, testing, and operations.
  • Demonstrable experience and fundamental understanding of integration methodologies using XML, web services, REST, and enterprise integrations scenarios such as CRM, ERP, and Order Management.
  • Hands on experience with common Javascript based presentation MVC/MVR frameworks such as Angular, React, Backbone, Responsive and Mobile Web development.
  • Technical Leadership experience with Micro Services Architecture, Object Oriented Development and Web Application Architectures.
  • Ability to develop and deliver quality services and solutions using JavaScript, HTTP, REST, NoSQL and other web technologies
  • Experience with analytics and testing frameworks such as Google Analytics, Adobe Analytics, Monetate, Optimizely
  • Experience with working with AWS and Unix/Linux based environments
  • Familiarity with scripting languages such as Ruby, Perl or Python
  • Experience working with search technologies like Endeca in strongly desirable
  • Basic understanding of Machine Learning technologies such as Apache Hadoop and Spark
  • Understanding of NoSQL development using Cassandra & MongoDB a plus
  • Familiarity with common unit testing, performance testing, and monitoring frameworks
  • Experience using support tools such as JIRA, Zendesk, Wrike, and Basecamp
  • Enthusiasm for establishing and refining processes and metrics
  • Excellent verbal and written communication skills
  • Positive attitude and ability to work in a fast paced environment
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